Adam Frank
Rome
Summary
Caring Behavioral Health Tech willing to work as many hours per week as necessary. Adept at providing mental health care services to people of different backgrounds. Effective communication and behavioral plan implementation abilities. Focused on enhancing the quality of life of patients.
Overview
15
15
years of professional experience
Work History
Behavior Health Technician
Southeast Detox
Rome
01.2025 - Current
- Complete daily client rounds and tracked client movements.
- Admission and intake processing.
- Collaborate with clinical team to develop individualized treatment plans for each clients needs.
Customer Service Representative
18k Consulting
Marietta
01.2017 - 01.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
Operations Manager
Southeast Gold Buyers
Sandy Springs
04.2010 - 02.2015
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Pole Star High School
Sandy Springs, GA08-2000
Skills
- Suicide prevention
- Behavioral analysis
- Crisis intervention
- Documentation skills
- First aid and CPR
- Skill-building exercises
- Activity monitoring
- Substance abuse experience
- Mental health support
- Behavior modification
Timeline
Behavior Health Technician
Southeast Detox
01.2025 - Current
Customer Service Representative
18k Consulting
01.2017 - 01.2024
Operations Manager
Southeast Gold Buyers
04.2010 - 02.2015
High School Diploma -
Pole Star High School