Adam Gunderson
Dallas
Summary
Dynamic small business owner with proven expertise in customer relations and operations management. Successfully increased customer satisfaction through exceptional service and relationship building at Self Employed Services. Strong communicator and problem-solver, fostering teamwork and collaboration to drive repeat business and referrals. Committed to delivering optimal solutions in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Owner
Self Employed Services
09.2024 - Current
- Owner of a small operation for detailing cars, as a means to make money whenever I needed it.
- Employed a friend to work together, I oversaw the business and communications aspect while we both worked jobs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established foundational processes for business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Team Member
Chick-fil-A
04.2024 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Currently Attending High School - General Studies
North Paulding High School
Dallas05-2025
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Languages
French
Limited Working
Timeline
Owner
Self Employed Services
09.2024 - Current
Team Member
Chick-fil-A
04.2024 - 07.2024
Currently Attending High School - General Studies
North Paulding High School
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