Summary
Overview
Work History
Education
Skills
Timeline
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Adam Harrell

Atlanta

Summary

Dynamic retail professional with a proven track record at T-Mobile, excelling in staff training and customer service. Skilled in sales strategy development, I enhanced customer satisfaction and boosted store performance through effective merchandising and tailored solutions. Committed to achieving goals while fostering team collaboration and empowerment.

Overview

6
6
years of professional experience

Work History

Assistant Retail Store Manager

T Mobileretailer
03.2024 - Current
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Trained and managed associates in customer service and sales techniques.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.

Mobile Sales Associate

T-Mobile
02.2019 - 03.2024
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
  • Offered personalized solutions based on individual client needs assessment, leading to higher conversion rates and overall satisfaction scores.
  • Participated in weekly team meetings, sharing insights and feedback on ways to improve overall store performance and individual sales goals.
  • Assisted in staff training initiatives, sharing best practices for sales strategies and customer service techniques with new hires.

Education

GED -

Central Georgia Technical College
Macon, GA
09-2016

Skills

  • Staff training and development
  • Product knowledge expertise
  • Promotional planning
  • Goal setting and achievement
  • Store operations management
  • Sales strategy development
  • Retail operations
  • Customer service

Timeline

Assistant Retail Store Manager

T Mobileretailer
03.2024 - Current

Mobile Sales Associate

T-Mobile
02.2019 - 03.2024

GED -

Central Georgia Technical College

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Adam Harrell