Adam Johnson
Griffin
Summary
Dynamic leader with a proven track record at AAA Cooper Transportation, excelling in team leadership and operations management. Skillfully enhanced safety standards and expanded team size by 90%, showcasing exceptional problem-solving and relationship-building abilities. Achieved high customer satisfaction through effective conflict resolution and quality assurance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Site Manager
AAA Cooper Transportation
09.2007 - 06.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Grew our team from one location and 20 team members to 3 locations and 38 team members
Freight Broker
CL Services
03.2007 - 09.2007
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
Terminal Manager
AAA Cooper Transportation
03.2005 - 01.2007
- Built a team of committed drivers, sales managers, office and maintenance staff.
- Oversaw maintenance team, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- worked along side our dispatch staff to ensure customer goals were achieved and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
Terminal Manager
AAA Cooper Transportation
05.2004 - 03.2005
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Handled customer complaints and revised process to improve service, boosting customer service.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
Management Trainee
AAA Cooper Transportation
06.2003 - 05.2004
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Office Clerk
AAA Cooper Transportation
10.2002 - 06.2003
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Interviewed for and was accepted into the AAA Cooper Management Training Program
Education
BBA - Marketing
Georgia College And State University
Milledgeville, GA12-1999
Skills
- Team leadership
- Site inspection and management
- Problem-solving
- Quality assurance
- Staff management
- Conflict resolution
- Project management
- Flexibility and adaptability
- Relationship building
- Operations management
- Customer Interaction
- Employee Growth Assistance
Certification
- Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Certification Board.
Timeline
Site Manager
AAA Cooper Transportation
09.2007 - 06.2024
Freight Broker
CL Services
03.2007 - 09.2007
Terminal Manager
AAA Cooper Transportation
03.2005 - 01.2007
Terminal Manager
AAA Cooper Transportation
05.2004 - 03.2005
Management Trainee
AAA Cooper Transportation
06.2003 - 05.2004
Office Clerk
AAA Cooper Transportation
10.2002 - 06.2003
BBA - Marketing
Georgia College And State University
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