Adam Quinn
Whitesburg
Summary
With over 15 years at Quinn Services, I've honed exceptional customer service and management skills, leading teams to exceed business goals through strategic problem-solving and effective multitasking. My expertise in HVAC installations and service management has significantly enhanced operational efficiency and customer satisfaction, showcasing my commitment to quality and leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HVAC Service Manager
Quinn Services
03.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Negotiated with vendors to secure best prices for parts and supplies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
CAP 2 Supervisor
Walmart
12.2018 - 03.2020
- Collaborated with other departments to facilitate seamless workflow transitions across various store functions for improved overall operational efficiency.
- Managed employee scheduling to support optimal staffing levels during peak hours while minimizing overtime costs.
- Reduced shrinkage with vigilant loss prevention strategies and thorough investigation of discrepancies.
- Optimized productivity by closely monitoring employee performance and providing constructive feedback.
- Oversaw the successful completion of special projects as assigned by upper management while maintaining daily supervisory responsibilities effectively.
- Resolved conflicts among team members, fostering a positive work environment conducive to collaboration and communication.
Installation Manager
Quinn HVAC
05.2012 - 12.2018
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
Education
Peeblebrook High School
Mableton, GASkills
- Over 15 years in HVAC
- 15 years in customer service skills
- Over 10 years management
- Team leadership
- Multitasking and organization
- Problem-solving
- Professional and Punctual
Certification
EPA 2 License
Timeline
HVAC Service Manager
Quinn Services
03.2020 - Current
CAP 2 Supervisor
Walmart
12.2018 - 03.2020
Installation Manager
Quinn HVAC
05.2012 - 12.2018
Peeblebrook High School
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