A. SIRA BAH
Atlanta,GA
Summary
Healthcare and information technology (IT) professional with 7+ years of experience in healthcare EMR/EHR training and support, program implementation, and delivering high-quality training within the EHR system. Highly motivated and resourceful, excelling in interactions with end users and health professionals. Successful in developing and delivering training programs, while working closely with teams to meet strategic company objectives. Recognized for adaptability in dynamic environments and collaborating effectively with diverse teams. Respected by peers and leaders for personal integrity, strong interpersonal skills, problem-solving abilities, tenacity, and a leadership attitude. Seeking to contribute expertise in implementing high-quality training within the EHR system to achieve business goals and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
EPIC TRAINER/ATE SUPPORT
CSI Companies
12.2022 - Current
- Provided standardized Epic training to physicians, nurses, clinicians, and other end users while incorporating adult learning principles in various healthcare organizations via classroom and virtual settings.
- Boosted staff proficiency in Epic applications through tailored instructional materials and hands-on exercises always ensuring readiness of the training rooms , computer workstations and tip sheets for classes.
- Maintained and assisted with classroom registration, participant training setup, and EUPA administration via LMS software.
- Worked closely with principal trainers in conducting evaluation of training needs regularly.
- Coordinated with other trainers to share best practices, resources, and strategies for effective Epic software instruction.
- Identified knowledge gaps and addressed them through targeted training sessions, improving overall productivity within the organization.
- Enhanced employee efficiency by developing and delivering comprehensive Epic training programs by training workflow specific functionality, updating lesson plans, PowerPoint presentations and proficiency exams via SharePoint.
- Demonstrated Professionalism and courtesy with staff while working to resolve complaints, problems or respond to questions.
- Achieved high satisfaction ratings from trainees by consistently providing clear, concise, and relevant instructions.
- Optimized training effectiveness by staying current on the latest Epic software updates with continuous education and understanding of the systems functionality and incorporating them into lesson plans.
EPIC ATE SUPPORT SPECIALIST
ELLIT GROUPS
07.2022 - 06.2023
- Assisted hospital end users as they started, updated and completed individual patient education and care plans.
- Trained and assisted hospital end users on various Epic modules with 1:1 and group training, while incorporating the adult learning principles.
- Trained and supported end users to efficiently navigate workflow specific functionality/ clinical documentation on various Epic modules.
- Streamlined workflows for improved productivity by providing thorough end-user support and training, while also responding to individual request for support and patiently walking them through and troubleshooting tasks.
- Provided Epic ATE support and training in these Epic modules: Orders, ClinDoc, Stork, Ambulatory and more.
- Trained Super User Classes Providers in the general lab.
- Provided ongoing support to users, addressing concerns or difficulties they faced while navigating the system.
- Supported the implementation of virtual training into the new hire orientation program.
- Served as a liaison between IT departments and clinical staff, ensuring effective communication and understanding of technical requirements.
- Promoted a positive work environment by maintaining open lines of communication and addressing any concerns raised by end users promptly.
EPIC HELP DESK SUPPORT/ATE SUPPORT
THE HCI GROUP
05.2018 - 06.2020
- Provided support to patients by assisting with MyChart setup, zoom setup, converting in person appointments to video or phone call appointments.
- Trained and supported end users to efficiently navigate workflow specific functionality/ clinical documentation on various Epic modules.
- Trained and assisted hospital end users with workflow and issue resolution during Go-live via remote help desk assistance.
- Documented phone logs and stayed current with patient callbacks
- Provided Epic training and ATE Support for more than 30 implementations in these Epic modules: ClinDoc, Orders, Stork, ASAP, Ambulatory and more.
- Logged into end user’s computer via Citrix software and addressed/logged incident ticket.
Education
Bachelor of Arts - Economics
Georgia State University
Atlanta, GA2008
BBA - Finance
Georgia State University
Atlanta, GA2008
Skills
- Expert Trainer, Educator and Mentor
- Epic Proficient (Stork, Orders,ClinDoc,Ambulatory,MyChart,ASAP,Beaker, Rover and Haiku)
- Troubleshooting and Diagnostics
- Staff Work-Flow Prioritization , Organizational skills, Time management
- Leadership, Patient, Motivating,Team collaboration techniques, Time management and Organization
- Training material and program development
- Continuous improvement mindset
- Expert communication, Exceptional interpersonal skills
- Adaptive teaching strategies
- Microsoft 365 proficient (Word,Excel, Powerpoint,Visio, Outlook)
Languages
French
Native or Bilingual
Timeline
EPIC TRAINER/ATE SUPPORT
CSI Companies
12.2022 - Current
EPIC ATE SUPPORT SPECIALIST
ELLIT GROUPS
07.2022 - 06.2023
EPIC HELP DESK SUPPORT/ATE SUPPORT
THE HCI GROUP
05.2018 - 06.2020
Bachelor of Arts - Economics
Georgia State University
BBA - Finance
Georgia State University
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