Adarious Ross
Norcross
Summary
- With a decade of dedicated experience in customer service, I am passionate about fostering positive client relationships, and delivering exceptional service that exceeds expectations. My career has been marked by a commitment to understanding customer needs, resolving issues with empathy, and creating seamless experiences that enhance satisfaction and loyalty. I thrive in dynamic environments and take pride in my ability to communicate effectively across diverse groups, ensuring that each interaction is meaningful and impactful. As I continue to grow in my career, I aim to leverage my expertise in customer engagement and problem-solving to contribute to a forward-thinking organization that values customer-centric practices and innovation.
Overview
10
10
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Dunwoody
08.2020 - Current
- Maintained positive working relationship with fellow staff and management.
- Performed data entry functions to track information such as payments, account updates and customer interactions.
- Handled incoming calls and directed callers to appropriate department or employee.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
Ackerman Security Systems
Norcross
03.2017 - 05.2020
- Monitor alarm systems for any triggers or alerts, responding promptly to incidents, and coordinating with law enforcement or emergency services as necessary.
- Provide technical support to customers for troubleshooting alarm system issues, guiding them through solutions over the phone or in person.
- Respond to alarm activations, assess situations, and determine appropriate actions to take.
- Maintain ongoing relationships with existing clients, providing support, and addressing any concerns regarding their security systems.
- Assist in training new employees on installation procedures, customer service protocols, and company policies related to security systems.
Customer Service Representative
United Healthcare
Kennesaw
02.2015 - 01.2017
- Provide clients with information about various Medicare plans (e.g., Medicare Advantage, Medigap, and prescription drug plans) to help them make informed decisions.
- Explain the specifics of Medicare benefits, including coverage details, costs, and out-of-pocket expenses.
- Stay informed about changes in Medicare policies and regulations, and communicate relevant updates to clients.
- Maintain accurate records of client interactions, enrollment processes, and follow-up activities in compliance with privacy regulations.
- Help clients troubleshoot issues related to their Medicare coverage, including coverage gaps and service denials.
Education
BBA -
University of Arizona
Tucson, AZ05-2029
Skills
- Customer service
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Policy analysis
- Document review
- Analytical thinking
- Multitasking capacity
- Active listening
- Written communication
- Professionalism
Timeline
Underwriting Service Assistant
State Farm
08.2020 - Current
Customer Service Representative
Ackerman Security Systems
03.2017 - 05.2020
Customer Service Representative
United Healthcare
02.2015 - 01.2017
BBA -
University of Arizona
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