Addie Young
Hiram
Summary
Dynamic call center representative handling correspondence, questions, payment processing, accounting, problem-solving, invoices, refunds, and more for over 25 years. Strong communication and critical thinking skills drive my goal-oriented approach to enhancing operational efficiency and customer satisfaction. Seeking a new fast-paced position with a growing team.
Overview
31
31
years of professional experience
Work History
Server
Creekside Pines Retirement
Dallas
01.2026 - Current
- Provided exceptional dining service to residents and guests in a retirement community.
- Collaborate with kitchen staff to ensure timely meal preparation and delivery.
- Maintain cleanliness and organization of dining areas throughout service hours.
- Assist residents with menu selections and dietary needs during meal times.
- Provide excellent customer service to ensure satisfaction.
Warranty Administrator
Affinity Automotive
Dallas
03.2025 - 09.2025
- Booked, closed, and submitted warranty and recall claims.
- Processed warranty claims for automotive parts and services efficiently.
- Maintained accurate records of warranty claims and included proper documents.
- Followed up on payments for outstanding claims.
Call Center Specialist
Discount Cleaning Products
Dallas
03.2019 - 12.2024
- Managed high-volume inbound calls with professionalism and efficiency.
- Resolved customer inquiries using company-specific CRM software.
- Maintained knowledge of products and services to assist customers effectively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Processed payments.
Seasonal Help
United Parcel Service
Powder Springs
01.2018 - 01.2019
- Palletized package - Received, sorted, routed.
- Sorted, loaded, and delivered mail and packages.
- Front counter assistant - Sold stamps, weighed mail, accepted and took back packages.
Call Center Specialist
McMaster-Carr Supply
Atlanta/Douglasville
08.1998 - 02.2017
- Assisted customers with inquiries related to products and services.
- Resolved customer complaints effectively and efficiently.
- Documented call details for future reference and analysis.
- Managed high-volume of inbound calls.
- Exceeded call speed, accuracy, and volume on consistent basis.
- Helped clients navigate online systems.
- Processed payments.
Switchboard Operator
Corporate Express/Richard Young
Atlanta
06.1995 - 06.1997
- Lead Customer Call Center Specialist, Receptionist/Switchboard, Admin Services - Data entry, processed payments, greeted customers, sale's representatives, and handled mailroom, kept visitor logs, distributed mail & packages, made copies and handled mail.
Education
Core Classes
Floyd College
Rome, GASkills
- Strong communication skills
- Strong attention to detail
- Passion and Customer-Oriented
- Professional attitude
- Reliable
- Ability to handle confidential and sensitive information
- Ability to communicate in an active multi-office environment
- Ability to efficiently operate job-related office equipment
- Ability to follow and provide verbal and written instructions
- Ability to relate to a diverse educational,
socioeconomic and ethnic backgrounds - Intermediate computer operation
- Mathematical and/or analytical ability for intermediate problem solving
Timeline
Server
Creekside Pines Retirement
01.2026 - Current
Warranty Administrator
Affinity Automotive
03.2025 - 09.2025
Call Center Specialist
Discount Cleaning Products
03.2019 - 12.2024
Seasonal Help
United Parcel Service
01.2018 - 01.2019
Call Center Specialist
McMaster-Carr Supply
08.1998 - 02.2017
Switchboard Operator
Corporate Express/Richard Young
06.1995 - 06.1997
Core Classes
Floyd College