Aderreya Lee
Valdosta
Summary
Dynamic and results-driven professional with extensive experience in retail operations at Rue 21. Proven expertise in team leadership and customer service, enhancing customer satisfaction and loyalty. Skilled in money handling and staff supervision, successfully mentoring junior staff to achieve performance goals and fostering a collaborative work environment.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Rue 21
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in budget preparation, ensuring alignment with financial goals.
Shift Leader
Tens Body Bar
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Customer Service Cashier
Quick Trip
09.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Representative
Concentrix
03.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate of Arts - History
Georgia Military College
Valdosta, GA05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Retail operations
- Staff management
- Team building
- Sales strategies
- Sales growth
- Multitasking and organization
- Product and service sales
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Assistant Manager
Rue 21
01.2025 - Current
Shift Leader
Tens Body Bar
09.2024 - Current
Customer Service Cashier
Quick Trip
09.2023 - 06.2024
Customer Service Representative
Concentrix
03.2023 - 08.2023
Associate of Arts - History
Georgia Military College
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