Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Adetutu Segun

Atlanta

Summary

Seasoned Lead Business Analyst with proven experience in overseeing end-to-end project lifecycle, conducting comprehensive business process analysis, and facilitating strategic decision-making. Strengths include strong analytical skills, adept at problem-solving and data-driven decision making. Notable for driving operational efficiency in previous roles by implementing innovative business solutions.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Lead Business Analyst

AI OPS Solutions
Remote
11.2021 - Current
  • Built a cloud reporting platform, improving analysis efficiency by 25%.
  • Designed a business analysis framework adopted company-wide.
  • Mentored analysts, and optimized workflows, boosting efficiency by 10%.
  • Led cross-functional teams to gather and analyze business requirements.
  • Collaborated with stakeholders to define project scope and objectives.
  • Ensured compliance with industry standards during project execution and delivery.
  • Conducted market research to inform strategic decision-making processes.

Graduate Research Assistant, Education Dept.

Minot State University
Minot
01.2022 - 08.2025
  • Conduct research on curriculum development and lesson planning trends.
  • Support teacher education admissions processes and department events.
  • Collaborate with professors on academic publications and projects.
  • Compile, edit, and prepare research manuscripts for publication.

SWAT Product Flow Specialist

Best Buy
Minot
11.2022 - 07.2023
  • Conducted inventory audits to enhance sales and profitability.
  • Resolved supply chain inefficiencies while training staff on compliance protocols.
  • Assisted customers with product selection and delivered technical support.
  • Coordinated inventory management to guarantee product availability for customers.

Head, Governance & Service Standards

Sterling Bank Plc
Lagos
12.2020 - 11.2021
  • Instituted quality assurance and compliance systems across channels to enhance reliability.
  • Streamlined internal processes, achieving a 25% reduction in operational costs.
  • Collaborated with cross-functional teams to drive goal attainment and project success.
  • Introduced innovative solutions to improve team performance and overall outcomes.
  • Leveraged advanced technical skills to troubleshoot complex issues and implement effective solutions.

Head, Business Process Improvement & CRM

Sterling Bank Plc
Lagos
10.2019 - 12.2020
  • Led CRM system upgrade and user adoption initiatives, enhancing overall effectiveness.
  • Optimized operations to reduce service response time by 35%.
  • Analyzed customer data to identify trends, improving service delivery.
  • Collaborated with sales teams to synchronize strategies and optimize interactions.
  • Created detailed reports on customer interactions, informing strategic planning efforts.
  • Implemented feedback loops to gather insights and refine service offerings.
  • Assisted in setting up automated processes within the CRM system to improve customer experience.

Head, Channel Experience & Business Solutions

Access Bank Plc
Lagos
03.2019 - 10.2019
  • Designed omnichannel strategies to enhance customer loyalty and revenue.
  • Led IT infrastructure transformation to support digital initiatives.

Head, CRM BI & Strategy

Diamond Bank Plc
Lagos
01.2016 - 01.2019
  • Developed customer conversion and retention models to enhance engagement strategies.
  • Built churn prediction tools for targeted marketing campaigns.
  • Collaborated with sales teams to align CRM initiatives with overall business objectives.
  • Created training materials on CRM software usage and best practices for staff.
  • Maintained CRM database integrity through regular audits and data cleansing efforts.
  • Assisted in establishing automated processes within the CRM system to optimize customer experience.
  • Led cross-functional teams to promptly resolve complex customer issues.

Business Process Analyst & Document Controller

Diamond Bank Plc
Lagos
01.2005 - 01.2016
  • Implemented document control and process automation systems.
  • Analyzed business processes to identify inefficiencies and recommend improvements.
  • Documented process flows and workflows for various banking operations.
  • Reviewed compliance standards to ensure alignment with regulatory requirements.
  • Assisted in implementing technology solutions to enhance operational efficiency.
  • Established and restructured new and existing policies, processes, and procedures.
  • Used process mapping to holistically assess business processes and determine opportunities for improvement.
  • Defined performance metrics tied to key performance indicators.

Education

MSc - Management

Minot State University
Minot, USA
01.2022

BSc (Hons) - Political Science

University of Lagos
Nigeria
01.2002

Skills

  • Business process improvement
  • CRM deployment
  • Business analysis
  • Change management
  • Quality management
  • Risk management
  • Agile methodologies
  • IIBA methodologies
  • Test case scenarios
  • Operations management
  • Compliance
  • Data analysis
  • Business intelligence
  • Project management
  • Lean Management
  • Six Sigma
  • User acceptance testing
  • Workflow optimization

Certification

  • Certified Business Analysis Professional (CBAP)
  • PMP Training
  • ISO 9001
  • Six Sigma Yellow & Green Belt
  • Change Management
  • Certified Quality Process Analyst
  • Operations Management (Wharton)
  • Dynamic Work Design (MIT Sloan)

Timeline

SWAT Product Flow Specialist

Best Buy
11.2022 - 07.2023

Graduate Research Assistant, Education Dept.

Minot State University
01.2022 - 08.2025

Lead Business Analyst

AI OPS Solutions
11.2021 - Current

Head, Governance & Service Standards

Sterling Bank Plc
12.2020 - 11.2021

Head, Business Process Improvement & CRM

Sterling Bank Plc
10.2019 - 12.2020

Head, Channel Experience & Business Solutions

Access Bank Plc
03.2019 - 10.2019

Head, CRM BI & Strategy

Diamond Bank Plc
01.2016 - 01.2019

Business Process Analyst & Document Controller

Diamond Bank Plc
01.2005 - 01.2016

MSc - Management

Minot State University

BSc (Hons) - Political Science

University of Lagos

Similar Profiles

CREATE PROFILE
Adetutu Segun