Adia Ford
Warner Robins,Warner Robins
Summary
Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
State Farm
07.2023 - Current
- Analyzes over 50 claims weekly, utilizing sound judgment to ensure accurate evaluation and resolution of property claims
- Enhances customer satisfaction through prompt communication and regular follow-ups, contributing to improved department performance metrics
- Reduces company expenses by negotiating cost-effective settlements and accurately determining policy coverage
- Maintains compliance with regulations and guidelines while collaborating with contractors to verify repair estimates and ensure fair settlements
- Maintained accurate records of all claim-related activities using appropriate software applications.
- Utilized effective communication skills to negotiate settlements and resolve disputes between policyholders and insurance companies.
- Prepared reports summarizing findings from investigations conducted on suspicious or fraudulent claims.
- Analyzed complex coverage issues in order to determine the best course of action for each claim.
- Demonstrated ability to quickly learn new processes and procedures related to claim handling.
SR Auto Claims Adjuster
Progressive
03.2021 - 07.2023
- Served as a dependable contact for customers during the claims process, addressing concerns with empathy and professionalism
- Utilized expert knowledge of auto insurance policies to accurately assess damages and determine appropriate claim payouts
- Developed and maintained a system for tracking and monitoring claims from initiation to resolution, ensuring timely updates to all parties
- Improved customer satisfaction through efficient management of auto claims and prompt resolution of issues, while strictly maintaining client confidentiality
- Reviewed and evaluated auto claim documents for accuracy, completeness, and compliance with applicable laws, regulations, and company procedures.
- Adhered to state-specific regulations while processing claims accurately and efficiently.
- Provided superior customer service by responding quickly and courteously to inquiries from customers regarding their auto insurance claims.
- Navigated multiple systems to handle and process claims.
- Documented claims information in electronic claims management system.
- Investigated claims thoroughly by obtaining facts from claimants and witnesses; evaluating damages; determining compensability of losses; negotiating settlements; verifying coverage.
- Evaluated and investigated over 250 auto claims in 1 year and decided whether insurer should pay claim.
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
09.2012 - 03.2020
- Managed complex bodily injury claims from initial report to resolution, ensuring compliance with company policies.
- Assessed and evaluated liability and damages to determine appropriate claim settlements.
- Collaborated with medical professionals to gather relevant documentation for claims processing.
- Conducted thorough investigations of accidents, interviewing witnesses and gathering evidence to support claims analysis.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Reviewed over 50 medical treatment reports, police reports, and medical bills in a month.
Education
Bachelor of Administrative Studies - Business Administration and Management
Southern New Hampshire University
Hooksett, NH05.2027
Skills
- Claims Processing
- Claims Investigation
- Insurance Policy Knowledge
- Damage Assessment
- Policy Interpretation
- Licensed in Several States
- Auto Damage Appraisal
- Claims Process Explanation
- HARRT
- Risk Assessment
- Xactimate
- Xactcontents
- Salesforce
- Guidewire
- Estimating repair costs
- Damage assessment
- Policy interpretation
- Excellent time management skills
- Insurance regulations
- Property inspection
- Insurance policy knowledge
Certification
- Adjuster's License
- P&C License
Timeline
Property Claims Adjuster
State Farm
07.2023 - Current
SR Auto Claims Adjuster
Progressive
03.2021 - 07.2023
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
09.2012 - 03.2020
Bachelor of Administrative Studies - Business Administration and Management
Southern New Hampshire University