Adrian Direny
Atlanta
Summary
Client Service Director with extensive experience at TrueBlue Inc, recognized for strategic leadership and exceptional customer service. Led initiatives resulting in a 95% revenue impact goal and improved client retention rates. Proficient in data analytics and partnership development, driving operational enhancements across various teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Servie Director
TrueBlue Inc
Atlanta
10.2021 - Current
- Led a team of 4 Client Success Managers and 160 associates across North America and Canada.
- Managed client portfolio valued at $50 million through multiple operational strategies.
- Provided feedback to VP and executives regarding operational developments.
- Resolved client concerns promptly using coaching techniques to boost efficiency.
- Implemented process improvements and retention strategies in collaboration with sales and stakeholders.
- Achieved 95% revenue impact goal while maintaining 90% client retention rate.
Client Support Director
Automatic Data Processing
Augusta
04.2016 - 02.2021
- Managed a team of 9 Client Success Managers overseeing 250 associates across North America.
- Directed objectives, product delivery, and sales goals for $350 million client portfolio.
- Handled approximately 180,000 cases and 600,000 client calls annually for contact center operations.
- Fostered professional relationships with key customer account personnel and managed escalations effectively.
- Achieved substantial account retention, saving $7 million in FY17 and $5 million in FY18.
Director of Operations
Chamberlain Group
Atlanta
08.2012 - 12.2015
- Managed 4 Operations Managers and 100 associates in a 300,000 sq. ft. service center.
- Directed southeast region and Caribbean shipping operations.
- Spearheaded Kaizen initiative, achieving annual savings of $20K.
- Increased productivity and customer satisfaction by 10% for two consecutive years.
Senior Fulfillment Operations Manager
Phillips-Van Heusen
Jonesville
02.2010 - 09.2011
- Managed 7 Supervisors and 300 associates in a 700,000 sq. ft. distribution facility.
- Developed and presented reports on distribution project progress and compliance programs.
- Ensured adherence to safety regulations and operational standards.
Merchandise Quality Control Manager
Avon Products Incorporation
Atlanta
01.2005 - 01.2010
- Managed 5 supervisors and 200 associates across multiple shifts in 800,000 sq. ft. facility.
- Developed comprehensive project plans for central distribution and inventory control.
- Executed company-wide training initiatives for 1,800 associates to enhance workforce skills.
Education
Bachelor of Science - Information Technology
SOUTHERN NEW HAMPSHIRE UNIVERSITY
New Hampshire, OH06.2026
Master of Business Administration - Operation Management
Strayer University
Atlanta, GA06.2006
Master of Business Administration - Business Management
American Intercontinental University
Atlanta, GA10.2004
Skills
- Data analytics and analysis
- Partnership development
- Customer segmentation and relations
- Brand strategy
- Cross-functional leadership
- Corporate governance
- Strategic leadership
- Customer service excellence
- Team building and collaboration
- Operations strategy and improvement
- Effective communication skills
- Financial management expertise
- Project management proficiency
- Supply chain management strategies
- Problem solving techniques
Certification
- Certified Scrum Master, 01/01/24
- Green Belt Certification, 01/01/19
- Project Management Certification, 01/01/10
- APICS Certification, 01/01/07
Timeline
Client Servie Director
TrueBlue Inc
10.2021 - Current
Client Support Director
Automatic Data Processing
04.2016 - 02.2021
Director of Operations
Chamberlain Group
08.2012 - 12.2015
Senior Fulfillment Operations Manager
Phillips-Van Heusen
02.2010 - 09.2011
Merchandise Quality Control Manager
Avon Products Incorporation
01.2005 - 01.2010
Bachelor of Science - Information Technology
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Master of Business Administration - Operation Management
Strayer University
Master of Business Administration - Business Management
American Intercontinental University
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