Adrian Jones
Atlanta
Summary
Dynamic Customer Service and Property Management Leader with over a decade of experience in driving operational excellence, enhancing team performance, and maximizing resident satisfaction. Proven expertise in optimizing revenue cycles, fostering strong customer relationships, and implementing strategic initiatives that safeguard assets while elevating service standards. Proficient in leading high-performing teams and managing multifamily portfolios to achieve outstanding results in fast-paced, dynamic environments. Specialization includes lease-up of new construction, capital improvements, and redevelopment projects.
Overview
16
16
years of professional experience
Work History
Assistant Property Manager
Atlantic Residential (Lumen Briarcliff)
11.2025 - Current
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Managed tenant complaints effectively, engaging repair personnel and additional support services as needed.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service to resident events.
- Negotiated solutions for tenant disagreements involving noise interference and parking challenges.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Successfully implemented strategies to maintain and increase occupancy while promoting resident retention.
- directed lease-up operations involving compliance verification, facilitating investor tours, collaborating with maintenance on vendor relations.
Assistant Property Manager (Multi Site Community)
Camden Buckhead & Camden Paces (Class A Properties)
09.2023 - 11.2025
- Managed the overall operation and success of the assigned multifamily portfolio, which includes achieving results and meeting goals related to customer sentiment, occupancy, resident retention, NOI, expenses, and other community performance expectations.
- Displayed strategic planning decisions (i.e., determining appropriate timing on pricing, decisions for new lease and renewal rates based on current occupancy, pre-leased status, and historical patterns) to maximize portfolio results.
- Collaborate and gather resources from support departments to improve and impact sales and revenue, including marketing strategies, leasing efforts, occupancy, and resident retention.
- Analyzed market trends and competition to outperform the associated markets and maintain a top-tier position among REITs, as well as the submarket peer group.
- Demonstrated a solid understanding of apartment maintenance practices, including facilities management and vendor relationships. Overall, responsible for community maintenance and ensuring capital improvements are effectively completed to maintain market position and preserve asset integrity.
- Consistently demonstrated strong leadership skills by holding self and others accountable to clearly defined and measurable results, such as meeting budgeted financial and occupancy goals, maximizing revenue through best practices, and executing expense control that preserves and increases the value of the assets using initiative, independent and collaborative thinking, and interpersonal effectiveness.
- Developed and managed a high-performing team by creating a trusting work environment, promoting cooperation, recognizing team efforts, coaching through challenges, and supporting career path goals.
- Actively strived and created a great place to work by promoting engagement and weekly check-ins.
Revenue Customer Service Manager
Millennium Health LLC
04.2016 - 09.2023
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Organized special events such as webinars or live Q&A sessions to provide additional support for customers.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Senior Customer Service Manager
Walmart
01.2010 - 09.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
High School Diploma -
Riverdale High School
Riverdale, GA05.2011
Skills
Property oversight
Customer service
Team building
Market analysis
Lease negotiation
Occupancy management
Financial analysis
Vendor management
Conflict resolution
Microsoft Office proficient
Yardi, Real page, funnel - software proficiency
Timeline
Assistant Property Manager
Atlantic Residential (Lumen Briarcliff)
11.2025 - Current
Assistant Property Manager (Multi Site Community)
Camden Buckhead & Camden Paces (Class A Properties)
09.2023 - 11.2025
Revenue Customer Service Manager
Millennium Health LLC
04.2016 - 09.2023
Senior Customer Service Manager
Walmart
01.2010 - 09.2016
High School Diploma -
Riverdale High School