Adriana Pinckney
Loganville
Summary
Dynamic Shift Supervisor with exceptional sales experience, proven skills in team leadership, customer service, and problem-solving. Committed to enhancing customer satisfaction and team morale through effective training and communication.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
Aladdin Food Service
Lawrenceville
07.2023 - 03.2026
- Consistently upheld Starbucks' standards for baristas/shift leads in customer service and customer satisfaction
- Supervised barista team during peak hours, enhancing service efficiency and customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Supported highest standards of conduct and service to support company reputation.
- Managed inventory levels for coffee supplies and equipment, ensuring availability and minimizing waste.
- Assisted customers with menu selections and addressed any concerns promptly.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Assisted team during busy shifts to maintain service efficiency.
- Fostered positive team morale through collaboration initiatives, resulting in improved staff engagement.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Ensured compliance with health department regulations related to food handling practices.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Arranged merchandise and built eye-catching displays to increase sales.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Collaborated with management to enhance customer experience through feedback initiatives.
Cashier
McDonald's Restaurant
Lawrenceville
03.2019 - 05.2021
- Managed cash register operations, ensuring accurate cash handling and record-keeping.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Provided exceptional customer service by addressing inquiries and resolving issues to enhance customer satisfaction.
- Greeted customers and responded to questions about products and services to facilitate informed purchasing decisions.
- Processed customer orders accurately and efficiently at fast-paced restaurant.
- Assisted team members during peak hours to ensure smooth operations.
- Trained new cashiers on register operation and customer service protocols.
- Maintained cleanliness and organization of dining area and workstations.
- Followed food safety guidelines while preparing and serving menu items.
- Learned roles of other departments to provide coverage and keep store operational.
- Restocked shelves with merchandise to maintain inventory levels.
Education
Some College (No Degree) - Nursing
Georgia Gwinnett College
Lawrenceville, GA04-2026
Skills
- Customer service
- Team leadership
- Customer retention
- Professional demeanor
- Critical thinking
- Effective communication
- Multitasking
- Problem-solving
- Inventory management
- Time management
- Employee training
- Adaptability to change
- Product upselling
- Sales promotion
- Health safety standards
- Quality assurance
- Espresso machine operation
- Cleanliness maintenance
- Staff training programs
- Cash handling accuracy
- POS system operation
- Food safety compliance
Timeline
Barista Shift Supervisor
Aladdin Food Service
07.2023 - 03.2026
Cashier
McDonald's Restaurant
03.2019 - 05.2021
Some College (No Degree) - Nursing
Georgia Gwinnett College