Summary
Overview
Work History
Education
Skills
Accomplishments
Highlights
Timeline
Generic

Adriana Spears

Covington,GA

Summary

Motivated individual with a proven ability to work hard and contribute positively to team dynamics. Strong desire to develop customer service expertise while gaining practical experience in the workforce. Known for an energetic approach and effective communication skills.

Overview

12
12
years of professional experience

Work History

Instructional Paraprofessional

South Salem Elementary School
07.2024 - Current
  • Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
  • Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
  • Implemented behavior management strategies to maintain a positive and focused classroom environment.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Participated in professional development opportunities to stay current on best practices in education and enhance instructional techniques.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Served as a positive role model for students, demonstrating professionalism and dedication to their education at all times.
  • Facilitated smooth transitions between activities throughout the school day by implementing structured routines.
  • Utilized differentiated instruction methods to address diverse learning styles within the classroom, promoting academic success for all students.
  • Assisted with classroom setup and organization, maintaining an efficient workspace conducive to learning for all students.
  • Provided support during classes, group lessons, and classroom activities.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supervised students during lunch periods, recesses, or other non-instructional times while maintaining a safe environment for all children present.
  • Supported students during small group instruction, reinforcing concepts taught by the lead teacher.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Customer Service Agent

Delta Airlines
12.2014 - 08.2020
  • As a Customer Service Agent I completed multiple tasks including rebooking tickets, making announcements, boarding aircrafts, printing paperwork and much more.
  • As a Cargo Customer Service Agent my responsibilities included making deliveries, breaking and building up freight, and also operating a forklift.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Intern

Golden Professional Realty
01.2014 - 01.2015
  • Interned with Golden Professional Realty Company. My duties required answering the phones and assisting customers along with passing out flyers.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Collected, arranged, and input information into database system.

Education

Associate of Science - Radiology/General Studies

Georgia State University
Covington, GA

Management

The University of West Georgia
Carrollton, GA
01.2018

Skills

  • Effective listening
  • Analytical problem solving
  • Computer skills
  • Forklift certification
  • Classroom management
  • Documentation
  • Friendly and outgoing
  • Effective communication
  • Verbal and written communication
  • Calm and patient demeanor
  • Collaborative teamwork
  • Organization and prioritization

Accomplishments

  • Varsity Basketball player
  • Prom Committee

Highlights

  • Strong organizational skills
  • Dependable
  • Fast learner
  • Outgoing

Timeline

Instructional Paraprofessional

South Salem Elementary School
07.2024 - Current

Customer Service Agent

Delta Airlines
12.2014 - 08.2020

Intern

Golden Professional Realty
01.2014 - 01.2015

Associate of Science - Radiology/General Studies

Georgia State University

Management

The University of West Georgia

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Adriana Spears