Adriane Holliman
Atlanta
Summary
Certified Health and Training Professional with extensive experience in healthcare administration, electronic medical records (latest EPIC), emergency medical response, and team leadership. Skilled in developing and delivering effective training programs, assessing learning needs, and driving continuous improvement through evaluation and feedback. Demonstrated ability to create inclusive learning environments and collaborate with leadership to improve policy and processes. Strong commitment to operational excellence and patient care.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Permanente
01.2025 - Current
- Clinical Duties: Taking and recording vital signs (temperature, pulse, blood pressure, etc.).
Collecting patient information and medical histories.
Preparing patients for and assisting with examinations and procedures.
Administering medications and injections as directed by a provider, within the scope of practice.
Performing basic point-of-care testing.
Sterilizing medical equipment.
Ensuring exam rooms are clean and stocked. - Administrative Duties: Scheduling patient appointments.
Managing patient records (updating, filing).
Answering phones and directing calls.
Handling insurance paperwork.
Coordinating referrals.
Following up with patients on test results or care plans. - Patient Interaction: Greeting and welcoming patients.
Providing patient education and support.
Addressing patient concerns and questions. Verifying patient understanding of instructions.
Financial Aid Manager
Aveda Arts & Sciences Institute
08.2023 - 07.2024
- Processed and managed tuition payments and financial aid applications.
- Conducted training sessions for students on federal and private lending options.
- Analyzed financial data to improve processes and ensure compliance with federal guidelines.
- Supported other departments with training on financial aid regulations as needed.
Subject Matter Expert
McGraw Hill Education
04.2017 - 11.2023
- Collaborated with developers to create and improve digital content for healthcare courses.
- Analyzed course feedback and recommended updates to learning materials based on user experience.
- Delivered engaging training sessions to new authors and instructional staff.
- Edited storyboards that would create better understanding for new curriculum.
Lead Medical Assistant
Emory Healthcare
02.2018 - 04.2023
- Led the training and onboarding of medical assistants, ensuring adherence to clinic processes.
- Developed and delivered refresher training on clinical procedures and patient care.
- Evaluated team performance through learner feedback and adjusted training methods to enhance skills.
- Assisted in revising clinic policies and procedures to improve patient care.
Program Director, Allied Health
Zenith Education Group
12.2013 - 03.2017
- Identified and developed tailored training programs for faculty and students in medical assisting.
- Led program accreditation efforts, ensuring compliance with industry standards.
- Created and facilitated staff development workshops to improve teaching effectiveness.
- Regularly evaluated training outcomes and implemented improvements based on feedback.
Education
Master of Business Administration -
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Allied Health Sciences: National Registered Emergency Medical Technician - undefined
U.S. Air Force
Skills
- Training gap identification
- Curriculum design and delivery
- Feedback integration
- Classroom management
- Regulatory compliance design
- Collaborative leadership
- Clinical procedure proficiency
- Coaching for performance improvement
- Operational supervision
- Advise on the benefits of loans and grants
- Proficient in medical terminology
- Experience with Epic EHR system
Certification
- Registered Medical Assistant (AMT)
- Certified Basic Life Support (BLS) Instructor (AMA)
- CPR and First Aid Certified (AMA)
- Certified Immunization Technician (US Air Force)
- Certified Medical Service Apprentice (US Air Force)
- FERPA Certified
- Bloodborne Pathogens Training (OSHA)
- HIPAA Certified
- OSHA Certified
Timeline
Medical Assistant
Kaiser Permanente
01.2025 - Current
Financial Aid Manager
Aveda Arts & Sciences Institute
08.2023 - 07.2024
Lead Medical Assistant
Emory Healthcare
02.2018 - 04.2023
Subject Matter Expert
McGraw Hill Education
04.2017 - 11.2023
Program Director, Allied Health
Zenith Education Group
12.2013 - 03.2017
Bachelor of Science - Health Administration
University of Phoenix
Allied Health Sciences: National Registered Emergency Medical Technician - undefined
U.S. Air Force
Master of Business Administration -
University of Phoenix