Experienced and qualified professional seeking a challenging position to contribute expertise, education, and skills to drive organizational growth. Possessing strong analytical, communication, and teamwork skills, with a proven ability to adapt to new environments. Committed to contributing to team success and continuously developing professional skills. Bringing a positive attitude and a dedication to continuous learning and growth, ready to take on increased decision-making responsibilities in pursuit of advancement.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Clinic Team Leader
PHOEBE FAMILY ALBANY (PHOEBE PHYSICIAN GROUP)
09.2024 - Current
Coordinates and oversees the activities of office team members to ensure effective and efficient workflow
Recruit and train new hires.
Responsible for inventory tracking and replenishment, timekeeping, scheduling, supervising and training, and developing staff working in either the front office, back office, or both
Collaborates with the practice manager and other clinic leadership to resolve issues as they arise.
Foster a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities.
Engaged in projects to proactively improve patient flow processes throughout the clinic
Ensures adherence to regulatory standards and compliance with policies and procedures
Primary point person for resolving patient concerns, and employee concerns
Welcomes new hires, facilitates clinical huddles
Fosters a positive environment in support of creating a motivated productive team
Communicate daily with the Practice Manager to ensure quality service and exceptional patient care
Provide feedback and suggestions for improvement to leadership
Assist with coverage during high patient volume and other related duties as assigned.
Patient Care Coordinator
PHOEBE FAMILY ALBANY (Phoebe Physician Group)
05.2022 - 09.2024
Developing and coordinating health care programs.
Promotes problem-solving and goal-oriented partnerships with staff, patients, and providers.
Responsible for handling patient case management and education.
Recruit and train staff.
Ensuring there is sufficient staff and support.
Develops patient goals and monitor progress.
Maintaining patient confidentiality and quality care.
Excellent written and verbal communication skills.
Comply with organizational guidelines and healthcare laws and regulations.
Make hospice and home health aide referrals for patients and their families.
Serve as patients’ representative to ensure patients’ medications are covered by insurance and attempt to procure medications meeting the patients’ insurance qualifications.
Medical Assistant/Phlebotomist/Trainer
PHOEBE FAMILY ALBANY (Phoebe Physician Group)
07.2009 - 05.2022
Administer injections and immunizations to patients
Assist physicians with surgical procedures
Provide wound care by cleaning, and dressing wounds
Call medications into pharmacy and verify insurance for referrals
Make hospice and home health aide referrals for patients and their families
Serve as a patient representative to ensure patients’ medications are covered by insurance and attempt to procure medications meeting the patients’ insurance qualifications
Perform EKGs and other diagnostic testing to identify abnormalities and report results to physicians
Tire Builder
COOPER TIRE & RUBBER COMPANY
03.2006 - 04.2009
Operated DRA tire machine following procedure for machine maintenance
Ensured Quality of Product and Performance throughout plant operations
Set up machines to match customer specifications
Experienced in operating and monitoring machine and product while processing
Knowledge in making any adjustments needed to ensure product quality
Responsible for quality control and inspection of pre-manufactured products
Emphasized company and OSHA policies and procedures
Deputy Sheriff / Jailer
DOUGHERTY COUNTY SHERIFF’S DEPARTMENT
01.1996 - 02.2006
Maintained a safe and secure environment, controlling inmate movement in and out of the facility
Transport inmates to/from assigned locations of correctional facilities
Responsible for disciplinary actions and documentation of incident reports
Ability to diplomatically manage inmate complaints and achieve resolution
Provide information pertaining to correctional facility procedures and policies
Worked as line officer in dormitories and isolation / segregation units
Perform daily security inspections throughout facility
Assigns staff and equipment to best meet the needs of the institution
Serves as Interim Corporal in the absence of Corporal
Medical Representative
PHOEBE FAMILY RESIDENCY
01.1994 - 01.1996
Filled various orders and call-in prescriptions per physicians written or verbal request
Coordinated medical records
Obtained pre-certification, informed consent and other required signed documentation
Performed clerical duties including filing, answering phones, and filing medical records
Collected required deposits and payments utilizing appropriate cash controls
Copied required documentation for distribution to various departments
Phlebotomist
PHOEBE PUTNEY MEMORIAL HOSPTIAL LAB
01.1991 - 01.1994
Experience in collecting correct blood specimens by venipuncture and micro techniques
Maintained all safety procedures, rules and regulations enforced by Hospital
Capable of performing limited routine tests and procedures
Knowledgeable of recording and reporting results following laboratory procedures and report abnormal results
Education
Master of Science - Healthcare Administration
Cappella University
01.2022
Bachelor of Science - Healthcare Management
Albany State University
Albany, GA
01.2012
Associate of Science - Social Work
Darton College
Albany, GA
01.2006
Certificate - Phlebotomy
Albany State College/Darton College
01.1991
College Preparatory Diploma -
WESTOVER HIGH SCHOOL
01.1986
Skills
Proven record of performance recognized by a solid pattern of growth and advancement
Strength in communicating, developing, and maintaining work relationships with a wide range of personnel to enhance work relations while promoting teamwork and motivation
Intuitive and excellent interpersonal skills
Results-oriented leader
Team Player
Superior ability in all aspects of technical support including planning, implementation, training, monitoring and supervision, ordering, and troubleshooting
An independent decision maker
Accustomed to positions of responsibility
Detail oriented
Strong listening skills
Resourceful and innovative; proven talent to adapt quickly to challenges
Ethical and reliable
Outstanding ability to understand others’ needs and offer solutions
Computer literate
Experience in identifying problems, defining solutions and implementing new procedures
Knowledgeable in managing details and completing projects on time
Highly motivated
Ability to adapt to changing situations and the expertise to make a decision and follow through to an effective solution
Strong work ethic
Prompt & dependable
Certification
PPG Team Lead Academy
Basic Life Support of the American Heart Association
POST Certified (Georgia Peace Officer Standards & Training)