Adrieanne Walker
McDonough
Summary
Dedicated customer service professional with extensive experience enhancing client support and satisfaction. Recognized for effectively addressing inquiries, resolving issues, and maintaining a positive environment while ensuring adherence to safety and operational protocols.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Shuttle Driver/Switcher
FedEx Express Corp
East Hanover
01.2026 - 03.2026
- Operated vans and sprinter vehicles to efficiently shuttle cargo between station and airport.
- Loaded and unloaded containers at airport ramp and station, ensuring timely delivery and accuracy.
- Utilized scanning technology to accurately track packages during shuttle process, enhancing accountability.
- Ensured all packages are secure, follow all safety guidelines (non-covered, safety-sensitive position), and maintain a clean driving record.
- Capable of lifting 50 lbs, standing, walking, bending, and maneuvering in enclosed spaces.
Cashier Assistant/Gas Station Attendant
Costco Wholesale Warehouse
North Brunswick
01.2026 - 03.2026
- Greeted members and assisted with any questions or concerns. Provided prompt and courteous service.
- Welcomed members, provided information, and answered questions about fuel types and services.
- Assisted with fueling: Helped customers, especially those who may need assistance with pump operation or have questions.
- Managed cash and credit card transactions, ensuring accurate processing for fuel and merchandise purchases.
- Equipment and Operations: Operated gas pumps: Ensured gas pumps are functioning correctly and handling cash and credit card transactions accurately.
- Monitored fuel levels and inventory to ensure availability and timely replenishment.
- Handled fuel deliveries: Monitored fuel deliveries, signed receipts, and ensured proper storage of fuel additives.
- Enforced safety rules: Ensured customers follow safety protocols, such as turning off engines and no smoking.
- Traffic management: Directed traffic and ensured smooth flow of vehicles.
- Monitored and maintained cleanliness: Ensured the gas station area is clean and well-maintained, including cleaning spills and trash.
- Front-End Maintenance: Maintained a clean and organized front-end area, including cashier stations and surrounding areas.
- Checkout Assistance: Helped members load merchandise onto conveyor belts.
- Packed member orders into boxes and transferred them to carts or flatbeds for efficient customer pickup.
- Helped with returns and exchanges.
- Collected shopping carts and flatbeds from parking lot and store area to maintain organization.
- Other Duties: Assisted with opening and closing duties.
- Followed all safety and security procedures.
- Participated in training sessions and team meetings to improve knowledge and skills.
- Performed other duties as assigned.
- Performed equipment maintenance: Conducted regular safety checks, report any maintenance issues, and perform basic maintenance tasks.
- Managed cash and credit card transactions, ensuring accurate processing for fuel and merchandise purchases.
- Received and stocked merchandise: Received and stocked gas station merchandise.
President and CEO
Adrieanne's Heart
Linden
10.2024 - 07.2025
- Coordinated access to critical community resources, enhancing housing, healthcare coverage, food assistance, and employment services for homeless individuals and families.
- Streamlined referrals to local agencies and nonprofit partners, strengthening community outcomes.
- Empowered clients with resource guidance, promoting stability, wellness, and workforce reentry.
Policy Analyst
New York Compensation Insurance Rating Board
New York
09.2001 - 04.2005
- Conducted policy research and analysis, informing decision-making with insights from large and complex data sets.
- Developed recommendations based on research findings.
- Communicated findings and recommendations to key stakeholders.
- Collaborated with Division Attorneys to enhance legal research and policy review processes.
- Supported division legal staff by streamlining workflows and improving access to critical information.
- Stayed informed on relevant policy developments and changes in regulations.
- Participated in meetings and discussions related to policy initiatives.
- Monitored policy developments and regulatory changes through ongoing research.
Currency Processor
JPMorgan Chase & Co
New York
09.1999 - 04.2001
- Processed deposit transactions for currency and check items, ensuring accuracy through data keying and balancing.
- Operated and maintained high and low-speed equipment for efficient capturing and sorting of items.
- Utilized data entry skills to accurately input information.
- Conducted quality checks on processed transactions, reducing errors and discrepancies.
- Ensured compliance with company policies and procedures.
- Collaborated with team members to meet processing deadlines.
Bus Operator
New York City Transit Authority
Brooklyn
09.1999 - 04.2001
- Safely operated buses in compliance with agency rules, law, and traffic regulations.
- Ensured passenger safety and comfort during transportation, fostering a positive travel experience.
- Delivered exceptional customer service to passengers, addressing inquiries and resolving issues promptly.
- Communicated effectively with dispatch and team members to coordinate timely and efficient service.
- Conducted pre-trip and post-trip inspections of the bus.
- Adapted to changing road and weather conditions for safe driving.
- Maintained a clean and organized bus interior.
Bank Teller
Fleet Bank Of America
Brooklyn
08.1993 - 09.1999
- Delivered exceptional customer service by effectively addressing clients' financial needs and concerns, fostering trust and satisfaction.
- Processed withdrawals, deposits, transfers, and other financial transactions efficiently.
- Conducted daily cash consolidations to ensure accurate financial records.
- Prepared and maintained daily branch reports to accurately track and reflect financial activities, ensuring compliance and operational integrity.
- Promoted new products and services to clients, enhancing their financial portfolios and contributing to branch growth.
Education
Some College (No Degree) - Marketing
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Shuttle operation
- Vehicle operation knowledge
- Pre-trip inspections
- Traffic safety regulations
- Safety compliance
- Regulatory compliance
- Safe driving techniques
- Currency handling
- Customer service
- Computer literacy
- Microsoft Outlook
- Time management
- Leadership
- Communication skills
Certification
CDL Class B with Passenger Endorsement & Air Brakes
Timeline
Shuttle Driver/Switcher
FedEx Express Corp
01.2026 - 03.2026
Cashier Assistant/Gas Station Attendant
Costco Wholesale Warehouse
01.2026 - 03.2026
President and CEO
Adrieanne's Heart
10.2024 - 07.2025
Policy Analyst
New York Compensation Insurance Rating Board
09.2001 - 04.2005
Currency Processor
JPMorgan Chase & Co
09.1999 - 04.2001
Bus Operator
New York City Transit Authority
09.1999 - 04.2001
Bank Teller
Fleet Bank Of America
08.1993 - 09.1999
Some College (No Degree) - Marketing
Southern New Hampshire University