Adrienne Coleman
Norcross
Summary
Medical Billing and Coding graduate skilled in confidentiality, HIPAA compliance, and digital documentation workflows. Experienced in managing sensitive information, meeting productivity metrics, and communicating with customers and requesters in fast-paced environments. Brings strong attention to detail, accuracy, and multi-system navigation with interest in advancing within medical records and ROI operations.
Overview
2
2
years of professional experience
Work History
Agent Referral Account Manager
Safe Haven Security Services
12.2025 - Current
- Managed high-volume workflows while meeting strict productivity, accuracy, and performance metrics.
- Navigated dual-screen and multi-system environments to process data efficiently under time constraints.
- Handled large volumes of inbound and outbound calls with professionalism, clarity, and documentation accuracy.
- Collected, verified, and updated sensitive customer information through structured conversation and electronic systems.
- Entered and maintained detailed records in digital platforms with a high rate of accuracy and compliance.
- Retrieved, reviewed, and organized data to ensure completeness before submission.
- Maintained discretion with sensitive information and followed internal policies regarding confidentiality.
- Worked independently in a remote environment while managing shifting priorities and deadlines.
Sales Consultant
Hyundai of Kennesaw
04.2024 - 11.2024
- Handled high volumes of customer inquiries, appointments, and follow-ups using digital systems and CRM platforms.
- Collected, verified, and documented sensitive customer information with accuracy and confidentiality.
- Operated in a metrics-driven environment with daily and monthly performance expectations.
- Worked cross-functionally with finance and management teams to ensure proper documentation and approval workflows.
Sales Consultant
Classic Cadillac of Atlanta
01.2024 - 04.2024
- Handled confidential customer information, documentation, and identification with accuracy and discretion in accordance with dealership policies and privacy expectations.
- Collected, verified, and maintained complete digital records using CRM platforms and multi-system workflows to ensure proper approvals and processing.
- Communicated with high volumes of customers regarding status updates, requirements, and next steps while maintaining professionalism and clarity.
- Worked in a performance-driven environment with daily and monthly production targets, adapting to shifting priorities and high customer volume.
- Coordinated with cross-functional teams (finance, management, and service departments) to ensure documentation completeness, compliance, and timely follow-through.
Sales Consultant
AutoNation USA Kennesaw
09.2023 - 01.2024
- Verified customer information, documentation, and eligibility requirements prior to initiating the sales and approval process.
- Assisted customers in navigating required forms and paperwork, ensuring accuracy, completeness, and understanding of next steps.
- Managed inbound and outbound communications to schedule appointments, follow up on applications, and provide status updates.
- Utilized CRM and internal systems to maintain detailed customer records, track progress, and document interactions in real-time.
- Prioritized multiple active cases in a fast-paced environment, balancing customer needs, documentation requirements, and operational timelines.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL01-2026
Skills
- Data Entry & Accuracy
- Confidential Information Handling
- HIPAA & PHI Awareness (Introductory)
- Release of Information (ROI) Workflow (Introductory)
- Documentation & Record Management
- Multi-System Navigation
- CRM Systems
- Dual-Monitor Workflow
- Time-Sensitive Request Processing
- Call Handling & Requester Communication
- Compliance & Policy Adherence
- Productivity & Performance Metrics
- Remote Work & Self-Management
Timeline
Agent Referral Account Manager
Safe Haven Security Services
12.2025 - Current
Sales Consultant
Hyundai of Kennesaw
04.2024 - 11.2024
Sales Consultant
Classic Cadillac of Atlanta
01.2024 - 04.2024
Sales Consultant
AutoNation USA Kennesaw
09.2023 - 01.2024
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy