Adrienne Hilson
Rincon
Summary
Resourceful Insurance Specialist known for high productivity and efficient task completion. Specialized skills include risk assessment, policy analysis, and claim processing, ensuring comprehensive coverage tailored to client needs. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex insurance landscapes and deliver optimal solutions for both clients and employers.
Overview
18
18
years of professional experience
Work History
Office Manager
State Farm
05.2014 - Current
- Built a strong rapport and brand loyalty with customers by utilizing needs-based, client-driven reviews to identify any gaps in coverage.
- Simplified the sometimes-daunting world of insurance to ensure customers understood their coverages.
- Received, integrated, and trained all new associates.
- Set clear performance goals and motivated the team with positive reinforcement and recognition of achievements.
- Performed first line underwriting and completed underwriting follow-up requests.
- Managed daily scheduling, office staffing, lead generation, & assumed operation’s lead in agent’s absence.
Server & Server Trainer
Denny’s
01.2012 - 05.2014
- Consistently top in sales add-ons.
- Maintained compliance with health department guidelines through diligence of safe serve methods.
- Managed guest complaints in a quick and courteous manner.
- Received and trained new associates.
Host/Server
Olive Garden
06.2011 - 01.2012
- Exceeded all sales quotas.
- Made all guests feel as though they were the only customers by being friendly and efficient while managing multiple tables and parties.
- Updated the host/hostess wait logs to be more efficient.
- Managed prep and health department safety guidelines.
Independent Insurance Agent
Aflac
07.2010 - 06.2011
- Utilized networking & consultative skills to help CEOs, business owners, & HR managers determine which products would best suit their employee needs.
- Performed first line underwriting.
- Traveled to meet with business clients in person to close the sales and to help get their employees set up with their new policies.
- Serviced existing accounts.
- Surpassed the sales quota to qualify for the Aflac Fast Start Award.
Restaurant Manager
Chicken Box to Go
12.2007 - 04.2010
- Vendor management, site management, catering, event budgeting, inventory control, department reporting, cash counts, training and handling customer complaints.
- Increased sales by 28% in a two-month time span.
- Maintained a strong customer base with intense marketing and making sure teammates followed all recipes and safety guidelines.
Skills
- Technical Acumen
- Agent Office System
- Process
- Property & Casualty Licenses
- Life & Health Licenses
- Notary
- Office Management
- Certified in Bank & Financial Services
- Certified to Issue Bonds
- Strong Process Adherence
- Microsoft Office
- Windows
- Google Sheets
- Ability to Simplify Complex Issues
- Meticulous & Highly Organized
- Insurance underwriting
- Policy writing
- Document review
- Risk assessment
- Client relationship management
- Lead generation
- Inventory management
- Team building
- Effective communication
- Problem solving
- Conflict resolution
- Training and development
- Inspection recordkeeping
- Safety awareness
- Multitasking Abilities
- Professionalism
- Problem-solving abilities
- Time management
- Building Materials Knowledge
Timeline
Office Manager
State Farm
05.2014 - Current
Server & Server Trainer
Denny’s
01.2012 - 05.2014
Host/Server
Olive Garden
06.2011 - 01.2012
Independent Insurance Agent
Aflac
07.2010 - 06.2011
Restaurant Manager
Chicken Box to Go
12.2007 - 04.2010