Afrika Collins

• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications such as Hub Control, Aerobahn, Safe Gate, AveTech and Nexsus.
• Professional acumen, maintaining cultural awareness and discretion confidentiality
• Proved successful working within tight deadlines and a fast-paced environment.
• Exercised leadership capabilities by successfully training new hires
• Passionate about customer service both internal and external
• Highly proficient Multitasking,

Viewed Security Camera for Proper Coding of Delays

• Informed Emergency services to handle onboard medical emergencies and notifying proper staff to assist
• Assisted with projects to ensure all aircraft brought online had proper cleaning and cooled with time management.

• Helped large volume of customers daily with positive attitude while focusing on customer satisfaction
• Highly skilled time management meeting boarding deadlines and working under pressure
• Sought ways to improve processes and services provided.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Trained staff on operating procedures and company services.
• Tagged and transferred baggage from scales to designated conveyor belt.
• Managed passenger check-in by verifying customers' travel documentation.
• Sold, printed and reissued available tickets to customers at check-in.
• Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.

• Assisted customers with ticketing and baggage check-in requirements.
• Communicated with site personnel by relaying information via radio calls.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes. (Aero Mexico, Air France)
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
• Managed passenger check-in by verifying customers' travel documentation.
• Sold, printed and reissued available tickets to customers at check-in.

• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Demonstrated proper use of safety equipment to employees

• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Reported all possible maintenance issues within the Cabin.