Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Afrika Collins

Afrika Collins

Fairburn

Summary

Dynamic operations professional with extensive experience at Delta Air Lines, excelling in customer service and conflict resolution. Proven ability to train new hires and enhance processes, ensuring timely boarding and efficient ticketing. Highly skilled in time management and adept at utilizing technology to improve service delivery.

Willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Operations Tower Agent

Delta Air Lines, Inc
06.2022 - Current
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications such as Hub Control, Aerobahn, Safe Gate, AveTech and Nexsus.
  • Professional acumen, maintaining cultural awareness and discretion confidentiality
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exercised leadership capabilities by successfully training new hires
  • Passionate about customer service both internal and external
  • Highly proficient Multitasking,

Viewed Security Camera for Proper Coding of Delays

  • Informed Emergency services to handle onboard medical emergencies and notifying proper staff to assist
  • Assisted with projects to ensure all aircraft brought online had proper cleaning and cooled with time management.

Gate Agent/ Liaison Air France

Delta Air Lines, Inc
03.2017 - 06.2022
  • Helped large volume of customers daily with positive attitude while focusing on customer satisfaction
  • Highly skilled time management meeting boarding deadlines and working under pressure
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Sold, printed and reissued available tickets to customers at check-in.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.

Gate Agent Domestic/International

Delta Air Lines, Inc
03.2004 - 03.2017
  • Assisted customers with ticketing and baggage check-in requirements.
  • Communicated with site personnel by relaying information via radio calls.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes. (Aero Mexico, Air France)
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Sold, printed and reissued available tickets to customers at check-in.

Cabin Service Supervisor

Atlantic Southeast Airlines
12.2001 - 02.2004
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment to employees


  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Reported all possible maintenance issues within the Cabin.

Education

No Degree - Emergency Medical Technician

DeKalb Technical Institute
Decatur, GA
07-1999

Skills

  • Trusted by management to train new hires
  • High Level of internal and external customer service for pilots and inflight crew
  • Cultural Awareness
  • Time management
  • Boarding Announcements
  • Polite communication skills
  • Calm and proven experience with deescalating conflict/ Resolving Issues
  • Knowledgeable Delta App
  • Current on role assessment learning and recurrent training

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • I enjoy helping others and giving back to the community
  • I currently assist with operating short term rental with since opening in 2023 have maintained 5 star Super Host Status

Timeline

Operations Tower Agent

Delta Air Lines, Inc
06.2022 - Current

Gate Agent/ Liaison Air France

Delta Air Lines, Inc
03.2017 - 06.2022

Gate Agent Domestic/International

Delta Air Lines, Inc
03.2004 - 03.2017

Cabin Service Supervisor

Atlantic Southeast Airlines
12.2001 - 02.2004

No Degree - Emergency Medical Technician

DeKalb Technical Institute
Afrika Collins