Afrikeena Cooper
Brookhaven
Summary
Pediatric healthcare professional with 10+ years supporting clinical teams in patient coordination, records management, and administrative operations. Dedicated to delivering efficient, compassionate care.
Overview
14
14
years of professional experience
Work History
Sedation Patient Coordinator
Children's Dental Zone
Johns Creek, GA
- Current
- Coordinate scheduling and pre-operative communication for pediatric sedation patients and their families
- Maintain accurate patient records and intake documentation using electronic systems
- Communicate procedural instructions and safety protocols clearly to parents and guardians
- Collaborate with clinical staff to ensure smooth patient flow and care delivery
- Manage patient census and appointment tracking, ensuring data accuracy across records
- Triage incoming calls and inquiries, routing to appropriate clinical or administrative staff
Dental Assistant
Dentistry for Children
Atlanta, GA
03.2015 - 06.2025
- Supported clinical staff in a high-volume pediatric dental office, assisting with patient preparation and care workflows
- Greeted and oriented patients and families with warm, professional protocols
- Managed patient inquiries, distributed paperwork, and ensured accurate completion of intake forms
- Maintained patient records and documentation, ensuring accuracy and confidentiality
- Collaborated with dental teams to support efficient scheduling and smooth patient flow
- Adhered to healthcare policies, safety protocols, and compliance standards throughout tenure
Call Center Representative
Williams-Sonoma
Atlanta, GA
04.2012 - 07.2015
- Handled high-volume inbound calls with professionalism and empathy
- Documented customer interactions accurately and completed data entry in real time
- Scheduled follow-up calls and managed voicemail queues to maintain engagement
- Demonstrated strong written and verbal communication skills across all interactions
Skills
- Administrative & Clinical Support: Patient records management (Epic/EMR), patient census tracking, data entry, scheduling, medical terminology familiarity, form distribution & collection, supply inventory support
- Communication & Interpersonal: Verbal & written communication, warm greeting protocol, family/visitor relations, de-escalation, active listening, empathy in patient-facing settings
- Technology: Microsoft Word, Excel, PowerPoint, Windows-based applications, electronic scheduling systems
Timeline
Dental Assistant
Dentistry for Children
03.2015 - 06.2025
Call Center Representative
Williams-Sonoma
04.2012 - 07.2015
Sedation Patient Coordinator
Children's Dental Zone
- Current