Afton Hires
Folkston
Summary
Professional with comprehensive background in managing liability claims. Skilled in assessing complex situations, negotiating settlements, and ensuring compliance with legal standards. Strong focus on collaboration and adaptability, consistently delivering results in dynamic environment. Known for analytical thinking, effective communication, and unwavering integrity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
Allstate Insurance Co
Cheyenne, WY
09.2025 - 05.2026
- Reviewed liability claims for accuracy and compliance with company policies.
- Investigated claims by gathering relevant information from claimants and witnesses.
- Communicated effectively with clients to explain claim processes and requirements.
- Evaluated evidence to determine liability and assess damages accurately.
Licensed Attorney Mail Processor
Allstate Insurance Co
Cheyenne, WY
01.2023 - 09.2025
- Reviews incoming Attorney Correspondences.
- Responsible for processing Attorney demands for Bodily Injury,
Uninsured Motorist BI, and Underinsured Motorist BI claims to assist the handling adjuster. - Updates negotiation screen in Next Gen, sends medical supports to
Mitchell for sorting, runs necessary ISO reports on claimants or
vehicles depending on the type of demand, and sends out legally
required letters to Attorneys and our insured. - Responsible for entering any Letters of Representation and ensuring the claim is properly segmented to the correct office for handling.
Leadership Enablement Team
Allstate Insurance Co
Cheyenne, WY
03.2021 - 01.2023
- Collaborate with Leaders on Attendance behaviors.
- Coordinate with HR, Leadership, Vendor (Sedgwick) to manage
Leave Cases for claims employees through Kronos and Workflow
Hub. - Enforce consistency in HR policy and procedures for claims force of
approx. 15,000 employees. - Led team through change management in with redesigning
attendance notification process
Timekeeper
Allstate Insurance Co
Cheyenne, WY
10.2017 - 03.2021
- Coordinated timekeeping procedures to ensure accurate recording of employee hours.
- Streamlined payroll processes by implementing efficient data entry methods.
- Monitored attendance records, identifying discrepancies and resolving issues proactively.
- Assisted in training new staff on timekeeping systems and protocols.
- Managed Timekeeping for approximately 15,000 employees.
Claims Service Specialist
Allstate Insurance Co
Cheyenne, WY
08.2013 - 10.2017
- Provided quality customer service to insured and claimants
throughout claims process to deliver timely service to customers. - Verified details with policyholders and requested additional
information. - Sent settlements for uncomplicated claims in accordance with actual company liability.
- Assisted customers with setting inspections for their vehicle, setting up rental, and even issuing property damage payments to
customers.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ11-2015
Skills
- Liability analysis
- Claims investigation & Evaluation
- Microsoft Office Suite & Workdflow Tools
- Mentoring
- Bodily Injury & Property Damage Claims
- Legal Correspondence & Documentation
- Policy Interpretation & Coverage Analysis
- Customer Service & Communication
- Time Management & Multitasking
- Problem Solving & Critical Thinking
- Regulatory Compliance
- ISO Reporting, Accurint, and Next Gen Systems
Certification
- WY Adjuster License - May 2024- Present
Timeline
Liability Claims Adjuster
Allstate Insurance Co
09.2025 - 05.2026
Licensed Attorney Mail Processor
Allstate Insurance Co
01.2023 - 09.2025
Leadership Enablement Team
Allstate Insurance Co
03.2021 - 01.2023
Timekeeper
Allstate Insurance Co
10.2017 - 03.2021
Claims Service Specialist
Allstate Insurance Co
08.2013 - 10.2017
Bachelor of Science - Health Administration
University of Phoenix