Agatha Joseph
Atlanta
Summary
Results-driven professional with extensive experience at Georgia State University in documentation review and operational risk management. Skilled in optimizing workflows and ensuring compliance with regulations, utilizing critical thinking and meticulous attention to detail. Proven ability to implement process improvements and enhance communication with stakeholders in high-pressure settings.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Student Financial Management Counselor
Georgia State University
Atlanta
11.2024 - 09.2025
- Reviewed and validated financial documentation to ensure accuracy, completeness, and regulatory compliance.
- Reconciled account data across systems, identifying and resolving discrepancies within required timelines.
- Acted as an escalation point for complex cases requiring documentation correction and formal client communication.
- Issued post-review notifications and collaborated with internal teams to mitigate operational risk.
Office Manager
Georgia State University
Atlanta
08.2023 - 08.2024
- Managed documentation workflows, ensuring timely processing and adherence to institutional controls.
- Drafted and updated internal procedures to improve efficiency and reduce operational risk.
- Liaised with cross-functional teams to resolve documentation issues and maintain service quality.
Orientation Response Team Leader
Georgia State University
Atlanta
08.2023 - 08.2024
- Oversaw high-volume communication workflows and maintained detailed call and email logs.
- Ensured accuracy, consistency, and timeliness of information provided to stakeholders.
- Escalated and resolved issues requiring coordination across teams.
Student Activities Fees Board Member
Student Activity Fee Committee
Atlanta
08.2023 - 08.2024
- Reviewed funding proposals for financial accuracy, documentation completeness, and policy compliance.
- Participated in budget allocation decisions requiring analytical judgment and risk awareness.
- Collaborated with committee members to allocate student activity funds effectively.
Education
Bachelor of Arts - Economics
Georgia State University
Atlanta, GA01.2024
Associate of Business Administration - Management
Georgia State University
Atlanta, GA01.2021
Skills
- Formatting and consistency
- Documentation review and drafting
- Data reconciliation
- Operational risk management
- Workflow prioritization
- Stakeholder communication
- Regulatory compliance
- Process improvement
- Attention to detail
- Critical thinking
Websites
Certifications And Skills
- Microsoft Excel (tracking, reconciliation)
- Salesforce
- Banner
- Project Management Certificate
- Marketing Certificate
- Strong written communication
- Client focus
- Adaptability
Languages
French
Professional
Creole
Professional
Certification
Project Management
Accomplishments
Lead from the heart award
Timeline
Student Financial Management Counselor
Georgia State University
11.2024 - 09.2025
Office Manager
Georgia State University
08.2023 - 08.2024
Orientation Response Team Leader
Georgia State University
08.2023 - 08.2024
Student Activities Fees Board Member
Student Activity Fee Committee
08.2023 - 08.2024
Bachelor of Arts - Economics
Georgia State University
Associate of Business Administration - Management
Georgia State University