Ahjacense Jackson
La Grange
Summary
Detail-oriented professional specializing in customer relationship management. Proven experience in lease documentation and conflict resolution. Focused on enhancing tenant satisfaction and maintaining property standards.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Property Management Assistant
Arcan Capital
Morrow
10.2023 - 01.2026
- Facilitated tenant communication and addressed inquiries to enhance tenant satisfaction.
- Coordinated property maintenance requests and ensured timely follow-up with service providers for effective resolution.
- Executed property inspections to pinpoint maintenance needs and safety concerns, contributing to overall property upkeep.
- Managed lease documentation and ensured compliance with company policies.
Customer Care Representative
Dianne Parker and Associates
Newnan
05.2020 - 09.2023
- Resolved customer complaints through effective communication and problem-solving, enhancing customer experience.
- Assisted customers with inquiries and product information, ensuring prompt resolution and satisfaction.
- Maintained accurate records of customer interactions in company CRM systems to support service quality.
Education
Associate of Business Administration -
Southern Union State Community College
Wadley, AL05-2021
Skills
- Customer relationship management
- CRM tools
- Data entry
- Conflict resolution
- Negotiation techniques
- Communication skills
- Lease documentation
Certification
Fair Housing Certification
Timeline
Property Management Assistant
Arcan Capital
10.2023 - 01.2026
Customer Care Representative
Dianne Parker and Associates
05.2020 - 09.2023
Associate of Business Administration -
Southern Union State Community College