Ahjah Woods
Atlanta
Summary
Dynamic Lead Underwriter at State Farm with a proven track record in technical underwriting and training. Expert in risk evaluation and compliance, enhancing team performance through mentorship. Recognized for problem-solving abilities and fostering collaboration, resulting in streamlined processes and improved client satisfaction. Committed to delivering exceptional service and driving operational excellence.
Overview
11
11
years of professional experience
Work History
Lead Underwriter
State Farm
03.2019 - Current
- Evaluated risk factors for underwriting decisions, ensuring compliance with company policies and industry regulations.
- Led training sessions for junior underwriters, enhancing team performance and knowledge of underwriting practices.
- Analyzed complex insurance applications, determining appropriate coverage levels based on individual client needs.
- Collaborated with cross-functional teams to streamline underwriting processes, reducing turnaround time for policy approvals.
- Mentored staff on advanced underwriting techniques, fostering professional growth within the department.
- Conducted audits of underwriting files to ensure adherence to quality standards and regulatory requirements.
Assistant Manager
Dollar General
09.2024 - 03.2025
- Monitored daily operations to ensure compliance with company policies and procedures.
- Developed staff schedules to optimize workforce efficiency and meet operational demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed cash register operations, maintaining balanced drawers and adhering to cash handling protocols.
Customer Service Representative
Home Depot
10.2017 - 02.2019
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Customer Service Representative
Alorica
06.2015 - 05.2017
- Managed escalated customer inquiries, providing tailored solutions to complex issues.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
Cashier
Wendy’s
08.2014 - 02.2015
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Managed cash drawer operations, ensuring balanced transactions at shift end.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Life Christian Academy
Atlanta GaBachelor of Arts - Business Administration
University of Phoenix
Tempe, AZBusiness Administration
University of Phoenix
Tempe, AZ10.2024
Skills
- Training and mentoring
- Technical underwriting
- Sales support
- Portfolio management
- Problem-solving capacity
- Customer service
- Data entry
- Critical thinking
- Active listening
Timeline
Assistant Manager
Dollar General
09.2024 - 03.2025
Lead Underwriter
State Farm
03.2019 - Current
Customer Service Representative
Home Depot
10.2017 - 02.2019
Lead Customer Service Representative
Alorica
06.2015 - 05.2017
Cashier
Wendy’s
08.2014 - 02.2015
High School Diploma -
Life Christian Academy
Bachelor of Arts - Business Administration
University of Phoenix
Business Administration
University of Phoenix