Ahlice Spencer
Eastman
Summary
Detail oriented and dependable professional with a strong background in claims processing, data entry, and administrative support. Skilled in accurately reviewing and entering information into database systems while maintaining data integrity, confidentiality, and efficiency. Experienced in healthcare and insurance environments, ensuring all claims and documentation processes meet compliance and quality standards. Recognized for excellent organization, problem solving, and teamwork in fast paced, deadline driven settings.
Overview
9
9
years of professional experience
Work History
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
McKesson
10.2023 - 02.2026
- Processed and entered patient and claim information with a high level of accuracy and compliance.
- Reviewed documents for completeness and corrected data discrepancies to ensure timely claim resolution.
- Coordinated with healthcare providers and internal departments to verify information and maintain smooth data flow.
- Supported administrative tasks including patient information updates, claims verification, and prescription processing.
- Maintain confidentiality in accordance with HIPAA and company data integrity standards.
ERAP SPECIALIST
United Way
07.2022 - 09.2023
- Reviewed and processed rent assistance applications, ensuring accuracy, completeness, and timely entry into internal systems.
- Identified missing or incorrect documentation, followed up with applicants, and ensured compliance with funding requirements.
- Managed confidential client data and maintained accurate digital records for audits and reporting.
- Collaborated with partners and landlords to streamline processing and enhance communication efficiency.
DATA ENTRY CLERK
Docufree Corporation
03.2019 - 06.2021
- Entered and verified large volumes of customer and claims data with a focus on accuracy, consistency, and confidentiality.
- Reviewed documents prior to entry to confirm data integrity and adherence to company standards.
- Scanned, organized, and uploaded documents into database systems, ensuring proper labeling and information clarity.
- Contributed to process improvements that increased data accuracy and reduced rework errors.
RECEPTIONIST
MAP Communications
06.2017 - 03.2019
- Handled a high volume of inbound communication while ensuring accurate data logging and follow-up documentation.
- Supported customer records management and internal communication tracking through consistent data entry.
- Improved customer satisfaction through efficient information handling and strong attention to detail.
Education
GED -
College of Northern Nevada
01-2015
Skills
- Claims Data Entry
- Document Review
- Information Accuracy
- Confidential Data Handling
- Claims Processing Systems
- Healthcare Terminology
Timeline
MEDICAL CUSTOMER SERVICE REPRESENTATIVE
McKesson
10.2023 - 02.2026
ERAP SPECIALIST
United Way
07.2022 - 09.2023
DATA ENTRY CLERK
Docufree Corporation
03.2019 - 06.2021
RECEPTIONIST
MAP Communications
06.2017 - 03.2019
GED -
College of Northern Nevada