Aidan Gertson
Sugar Hill
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
Kroger
07.2024 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Student Journalist
BYUI
04.2025 - 07.2025
- Reported from field locations and wrote stories under tight deadlines.
- Collaborated with editors and other staff members to refine story angles and content.
- Researched and analyzed newsworthy events, trends and issues.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Edited, proofread and fact-checked content for accuracy.
Missionary
The Church Of Jesus Christ Of Latter-day Saints
06.2022 - 07.2024
- Wrote and delivered sermons.
- Provided guidance to members of congregation.
- Prepared and distributed religious materials.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
Customer Service Representative
Kroger
10.2019 - 06.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Courtesy Clerk
Kroger
09.2017 - 09.2019
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
North Gwinnett High School
Suwanee, GABachelor of Science - Communications
Brigham Young University Idaho
Rexburg, ID07-2028
Skills
- Storytelling
- Interviewing techniques
- Teaching
- Staff supervision
- Relationship building
- Problem resolution
Timeline
Student Journalist
BYUI
04.2025 - 07.2025
Front End Supervisor
Kroger
07.2024 - Current
Missionary
The Church Of Jesus Christ Of Latter-day Saints
06.2022 - 07.2024
Customer Service Representative
Kroger
10.2019 - 06.2022
Courtesy Clerk
Kroger
09.2017 - 09.2019
High School Diploma -
North Gwinnett High School
Bachelor of Science - Communications
Brigham Young University Idaho