Aidan Hayes
Alpharetta
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting sales at many different companies, through exceptional service and sales expertise. Skilled in problem-solving and teamwork, adept at creating positive outcomes in high-pressure environments. Demonstrates a keen attention to detail and a positive attitude, driving team success and operational efficiency.
Overview
6
6
years of professional experience
Work History
Team Member
Steak N Shake
06.2023 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Retail Sales Associate
Target
01.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Shift Leader
Salata Salad Bar
06.2020 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Receptionist
Alpharetta Barber Shop
06.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Line Cook
Black Diamond Bar And Grill
01.2018 - 05.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
Associates - Sports Management
Georgia State University
Atlanta, GA03.2024
Diploma -
Denmark H.S
Alpharetta, GA05.2021
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Following Instructions
- Flexible Schedule
- Leadership Qualities
- Sales expertise
References
Terry (Black Diamond Bar & Grill) - 404-966-7030
Ally Grace (Alpharetta Barbershop) - 404-449-4570
Paige Simmons (Salata) - 404-951-1502
Samatha Blaire (Target) - 404-438-8417
Ashley Lopez (Steak N’ Shake) - 912-689-8275
Additional Information
Volunteered 70 hours at the Humane Society
3.5 GPA
Timeline
Team Member
Steak N Shake
06.2023 - 07.2024
Retail Sales Associate
Target
01.2022 - 05.2023
Shift Leader
Salata Salad Bar
06.2020 - 01.2022
Receptionist
Alpharetta Barber Shop
06.2019 - 05.2020
Line Cook
Black Diamond Bar And Grill
01.2018 - 05.2019
Associates - Sports Management
Georgia State University
Diploma -
Denmark H.S
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