Aidan Letzer
Cumming
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Manager
Kona Ice of Alpharetta
Cumming
02.2015 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Monitored staff performance and addressed issues.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and trained new employees to meet job requirements.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Coached, mentored and trained team members in order to improve their job performance.
General Manager
Red Pepper Taqueria
Brookhaven
07.2020 - 05.2023
- Established and maintained effective communication with staff members to ensure efficient operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Administered employee discipline through verbal and written warnings.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created schedules and monitored payroll to remain within budget.
Education
Bachelor of Science - Marketing/Public Relations
Colorado Technical University
Colorado Springs, CO04-2006
Skills
- Performance management
- Employee training
- Customer service
- Team leadership
- Recruitment processes
- Marketing strategies
- Conflict resolution
- Hiring and training
- Multitasking capacity
- Teamwork
- Inventory management
- Business development
- Schedule management
- Cost control
Timeline
General Manager
Red Pepper Taqueria
07.2020 - 05.2023
Manager
Kona Ice of Alpharetta
02.2015 - Current
Bachelor of Science - Marketing/Public Relations
Colorado Technical University
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