AIESHA S. VAUGHN
East Point
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
05.2025 - 11.2025
- Ensured passenger safety during flights through adherence to safety protocols and emergency procedures.
- Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
- Conducted pre-flight checks to verify emergency equipment functionality and cabin readiness.
- Collaborated with crew members to maintain efficient communication and operational workflows during flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Medical Assistant/ Phlebotomist
Emory University
03.2022 - 04.2025
- Collaborated with medical staff to schedule appointments and manage patient records effectively.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Clinical Care Partner
WellStar Kennestone Hospital
12.2020 - 03.2022
- Provides customer service and assistance with patients' daily living activities
- Performs basic healthcare functions e.g., ambulation, taking vital signs, specimen collection, EKG, and discontinuing foley catheters.
- Clerical duties include computer order entry, data retrieval, and maintaining unit supplies.
- Transporting supplies, equipment, and patient medication.
- Preparing and maintaining patient charts, answering, and transferring phone calls.
- Transporting and transferring patients between units.
- Collaborated with nursing staff to streamline patient care processes and improve workflow efficiency.
- Implemented infection control protocols, maintaining a safe environment for patients and staff.
Assembler
Inalfa Roof System
01.2017 - 12.2020
- Maintained quality output by rejecting products that were outside of specifications.
- Ensured assembled products met quality standards
- Rotated through the assembly line, performing diversified functions.
- Performed on-line and in-process visual inspections of products to ensure specifications aligned with work orders.
- Identified damaged parts and repaired or replaced components.
- Moved heavy boxes, containers, and pallets with the use of hand trucks and pallet jacks.
Medical Data Entry Specialist
HR Directions, LLC.
01.2016 - 11.2016
- Evaluated the source paperwork for each project to locate essential information such as customer names and bill totals.
- Stored records and related materials as backups for digital data
- Compiled, sorted, and verified the original documents prior to data entry.
- Continuously classified and filed records to keep the system efficient and all information organized.
Medical Assistant
UNC (University of North Carolina) Physicians Network
04.2014 - 10.2015
- Administered oral and parenteral medication and immunizations as directed by supervising physicians.
- Prepared patients for examinations, procedures, and treatments.
- Prepared specimens for outside lab testing, as ordered by physicians.
- Supported front office operations including billing, invoicing, scheduling, patient check-in and checkout, procedures tracking, reporting, and insurance verification.
- Cleaned, prepared, and maintained examination rooms and treatment areas.
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
- Performed initial response-screening following protocols under the direction of the supervising physician.
- Worked with pharmacy staff to authorize drug refills and relay prescription information.
- Assisted with basic care such as removing sutures, giving injections, and collecting tissue or blood samples.
- Greeted and logged in patients to keep the office moving efficiently.
- Answered phone to provide information, schedule appointments, and take messages.
Education
Associate of Applied Science - Medical Assistant
Johnson Community College
Smithfield, NC05.2014
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Time management
- Professional appearance
- Safety procedures
- Cultural awareness
- Flight safety
- Interpersonal communications
Certification
Successfully completed the cognitive and skills evaluation in accordance with the curriculum of the American Heart Association Basic Life Support (CPR and AED) Program.
Successfully completed the requirements set forth by NHA Inc, as a Certified Phlebotomy Technician.
Timeline
Flight Attendant
Southwest Airlines
05.2025 - 11.2025
Medical Assistant/ Phlebotomist
Emory University
03.2022 - 04.2025
Clinical Care Partner
WellStar Kennestone Hospital
12.2020 - 03.2022
Assembler
Inalfa Roof System
01.2017 - 12.2020
Medical Data Entry Specialist
HR Directions, LLC.
01.2016 - 11.2016
Medical Assistant
UNC (University of North Carolina) Physicians Network
04.2014 - 10.2015
Associate of Applied Science - Medical Assistant
Johnson Community College