Aijah Flanders
Rex
Summary
Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
Overview
7
7
years of professional experience
Work History
Bank Teller
Delta Community Credit Union
Stockbridge
06.2023 - Current
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Identified transaction errors when debits and credits did not balance.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Maintained confidentiality of bank records, transactions and customer information.
- Researched customer inquires regarding their accounts using internal banking systems.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Resolved problems or discrepancies concerning customers' accounts.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Team Leader
Zaxby's
Stockbridge
06.2018 - 06.2023
- Enter guests' orders accurately into the POS system.
- Accepts payments from guests and makes change correctly.
- Operates the cash register and is responsible for cash receipts.
- Work one-on-one with customers in person, on the phone, and in a drive-through setting.
- Open until starting with a cash balance of $138.00.
- Receive all methods of payment from cash, credit cards, and checks.
- Count until the end of each shift with the assistance of the Store Manager.
- Presents orders to guests, properly packaged, and with all necessary accompaniments and utensils.
- Train new employees in store operations.
- Assist in all areas of store operations, including cashiering, food prep, and cooking.
- Maintain composure in a high-production and changing environment.
Education
Bachelor's - Business Marketing
Kennesaw State University
Kennesaw, GA05-2025
Graduate -
Dutchtown High School
05.2020
Skills
- Customer Service
- Money handling
- Organization
- Fraud identification
- Time Management
- Computer Skills
- Microsoft Office Suite
- Excel
- PowerPoint
- Social Media Applications
Areas Of Proficiency
- Customer Service: High quality customer service within a fast-paced environment, able to utilize strong math skills, team oriented and ability to complete assigned tasks with minimal supervision.
- Communication and Presentation: Strong Communication skills with customers and peers building lasting relationships.
- Organization/Computer Skills: Great time management and organization abilities. Proficient in Microsoft office suite, excel, PowerPoint, the internet as well as all social media applications.
Activities
- Food drive for the Hailey Banks Foundation.
- Captain of the girls' varsity basketball team Junior and Senior year of High School.
- Member of Mount Olive church choir.
- National Honor Society member.
Timeline
Bank Teller
Delta Community Credit Union
06.2023 - Current
Team Leader
Zaxby's
06.2018 - 06.2023
Bachelor's - Business Marketing
Kennesaw State University
Graduate -
Dutchtown High School
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