Aimee Ledford

Office Manager

Ageless Smiles

09.2004 - 10.2023

Patient Insurance verification, procedure authorizations, filling claims and communicating with all dental insurance companies to maximize patient care and treatment.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Established team priorities, maintained schedules and monitored performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment use and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Managed accounts receivable and account collections.
Customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed employee hours and processed weekly payroll through Quickbooks.
Practiced and kept good rapport with competing dental practices in our local community.