Aimee Riddle
Woodstock,GA
Summary
Accomplished Front Office Specialist with a proven track record at Wellstar Health System, enhancing patient care and streamlining referral processes. Skilled in insurance verification and Microsoft Office, coupled with exceptional communication abilities, I consistently improved office efficiency and patient satisfaction. Achieved a significant reduction in waiting times by overhauling appointment scheduling protocols.
Overview
12
12
years of professional experience
Work History
Front Office Specialist
Wellstar Health System
10.2020 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Scheduled appointments, sent reminders and updated master calendar.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
- Greeted, registered, and checked in patients.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
- Determined amounts due and accepted payments.
- Assisting in the Referrals department.
- Obtaining insurance authorizations for referrals.
- Scheduling STAT appointments for patients that needed CT Scans, MRI and other imaging.
- Maintaing the AWV list
- Built professional relationships with service providers.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
Front Office Representative & Referral Specialist
Heart and Vascular Care
09.2018 - 09.2020
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Ensured accuracy in billing procedures, preventing discrepancies between guest charges and invoiced amounts.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed referrals and obtained insurance authorizations.
- Built professional relationships with service providers.
- Assisted in the development of referral guidelines and protocols to ensure consistency across the organization.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Collaborated with providers to develop tailored care plans, optimizing patient outcomes.
- Ensured compliance with healthcare regulations by accurately documenting all referral activities and maintaining up-to-date knowledge on industry standards.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Streamlined the referral process for increased accuracy, resulting in a significant reduction of errors and delays.
- Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
DME Insurance Verification Representative
Sleepmed Therapy Services
05.2014 - 07.2019
- Resolved discrepancies in insurance claims by efficiently communicating with patients and carriers.
- Supported efficient workflow within the office by organizing verification documents and maintaining electronic records systems.
- Improved efficiency by streamlining insurance verification processes for patient intake.
- Contributed to company growth by consistently meeting performance metrics for speed, accuracy, and client satisfaction in the insurance verification process.
- Reduced claim denials by thoroughly reviewing patient eligibility and coverage details.
- Maintained up-to-date knowledge of insurance policies, regulations, and industry trends to provide accurate information to clients.
- Increased overall accuracy of billing department''s work through close collaboration with colleagues on complex cases requiring additional research or clarification on coverage specifics.
- Promoted positive client relationships through empathetic communication and meticulous attention to detail during the verification process.
- Enhanced customer satisfaction with prompt and accurate insurance verifications for medical services.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Front Office Representative
Northwest Georgia Oncology Centers
09.2012 - 04.2014
- Ensured accuracy in billing procedures, preventing discrepancies between guest charges and invoiced amounts.
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Nursing
Kennesaw State University
Kennesaw, GAHigh School Diploma -
Etowah High School
Woodstock06-1997
Skills
- Patient care
- Customer service expertise
- Exceptional communication
- File organization
- Reception duties
- Insurance verification
- Medical terminology
- Appointment scheduling
- Patient relations
- Microsoft office mastery
- Document management
Timeline
Front Office Specialist
Wellstar Health System
10.2020 - Current
Front Office Representative & Referral Specialist
Heart and Vascular Care
09.2018 - 09.2020
DME Insurance Verification Representative
Sleepmed Therapy Services
05.2014 - 07.2019
Front Office Representative
Northwest Georgia Oncology Centers
09.2012 - 04.2014
Nursing
Kennesaw State University
High School Diploma -
Etowah High School
Similar Profiles
Helen IrvingHelen Irving
Registered Nurse at Wellstar Health SystemRegistered Nurse at Wellstar Health System
Maria IssifuMaria Issifu
Nurse Extern at WellStar Health System - Kennestone HospitalNurse Extern at WellStar Health System - Kennestone Hospital
Brittney ColemanBrittney Coleman
Scheduler at WellStar Health System IncScheduler at WellStar Health System Inc