Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Aina Zvirbulis

Buford,Ga

Summary

Dynamic Operations Manager with a proven track record at UPS, excelling in team leadership and inventory management. Empowered staff to enhance accountability, resulting in improved performance outcomes. Skilled in problem-solving and staff training, I effectively resolved operational inefficiencies, ensuring timely delivery and superior customer service.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience

Work History

Operations Manager

United Parcel Service, UPS
Buford, GA
07.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at up scaling the workforce to meet dynamic industry demands.
  • I have successfully managed up to 15 employees in multiple areas while still completing the necessary tasks for the day.

Package Handler

Fed Ex Ground
Braselton, Georgia
09.2022 - 05.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • I have successfully managed multiple trucks while loading properly for an entire shift.

Crew Member

Wendys Fast Food
Bethlehem, GA
06.2020 - 01.2021
  • I have successfully managed multiple areas, such as, front counter, drive-thru and other areas in a timely manner.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Staff training
  • Inventory management
  • Operations oversight
  • Customer relationship management

Accomplishments

    As an operation manager I'm expected to hold my employees to company standards. I encourage and incentivize my employees to accomplish these on a regular basis along with discussing further steps and plans to improve efficiency. I have seen my number of hours and misloads reach goal on numerous occasions and continue to strive for said goals.

    I started as a package handler and just after 1 year i was encouraged by multiple managers to take the next steps, even now I'm encouraged to continue onto the next steps and am praised for my abilities and efforts to better my area.

    I have discussed with my manager plans on how to better my area, such as moving routes, and have seen improvements when correctly implemented.

Timeline

Operations Manager

United Parcel Service, UPS
07.2023 - Current

Package Handler

Fed Ex Ground
09.2022 - 05.2023

Crew Member

Wendys Fast Food
06.2020 - 01.2021

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Aina Zvirbulis