Aisha Golden
Atlanta
Summary
Results-driven Loan Processing Manager with a track record of optimizing workflows, leading high-performing teams, and enhancing loan processing efficiency. Adept at managing pipelines, balancing figures, and delivering exceptional customer service. Skilled in Microsoft Office Suite and VA loan processing, with a strong ability to meet metrics, identify process gaps, and drive continuous improvements. Proven history of improving efficiency and ensuring regulatory compliance.
Overview
15
15
years of professional experience
Work History
Processing Manager
Mr. Cooper
03.2021 - Current
- Lead a team of purchase processors and processing assistants.
- Oversee pipeline management, funding operations, and customer escalations.
- Ensure on-time closings while maintaining top-tier customer service.
- Enforce adherence to company SLAs and division performance metrics.
- Collaborate across departments to streamline workflow and enhance efficiency.
AVP Processing
Amerihome Mortgage
08.2017 - 03.2021
- Supervised processing managers, loan processors, and support staff.
- Oversaw pipeline movement and ensured timely loan processing.
- Implemented process improvements that boosted KPI performance.
- Identified workflow inefficiencies and developed solutions to enhance productivity.
Senior Loan Processor
Loan Depot
03.2016 - 02.2017
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
Processing Team Lead
Stonegate Mortgage
03.2015 - 03.2016
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Supported business development initiatives by working closely with sales teams to onboard new clients successfully.
- Coordinated cross-functional teams to optimize processing efforts and achieve desired outcomes.
- Implemented quality control measures, resulting in reduced error rates and increased accuracy across all tasks.
Consumer Production Strategic Analyst
Bank of America
04.2010 - 03.2015
- Collaborated with cross-functional teams to develop data-driven solutions for complex business challenges.
- Contributed to the development of long-term business plans, supporting growth objectives and organizational success.
- Provided valuable insights into customer behavior patterns through detailed segmentation analysis, driving targeted marketing efforts.
- Conducted SWOT analyses, identifying key strengths, weaknesses, opportunities, and threats for informed decision making.
Education
High School Diploma -
Ramona High School
Riverside, CASkills
- Customer follow-up
- Operations management
- Workflow management
- Scheduling coordination
- Coaching and mentoring team
- Workflow coordination
Key Achievements
✅ Increased Loan Processing Efficiency – Led a team that improved efficiency by 20% through workflow optimizations.
✅ Managed High-Value Pipelines – Oversaw loan pipelines exceeding $50 million in monthly volume.
✅ Boosted Customer Satisfaction – Improved customer satisfaction scores by 15% by enhancing communication strategies.
✅ Optimized Processing Time – Spearheaded process automation, reducing loan processing time by 20%.
Timeline
Processing Manager
Mr. Cooper
03.2021 - Current
AVP Processing
Amerihome Mortgage
08.2017 - 03.2021
Senior Loan Processor
Loan Depot
03.2016 - 02.2017
Processing Team Lead
Stonegate Mortgage
03.2015 - 03.2016
Consumer Production Strategic Analyst
Bank of America
04.2010 - 03.2015
High School Diploma -
Ramona High School
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