Aisha Njie Lucas

Evaluated complex claims, achieving 98% accuracy in settlements, enhancing client trust.

Resolved high-value claims efficiently, improving client satisfaction.

Collaborated with cross-functional teams to streamline processes, resulting in improved workflow efficiency.

Analyzed claim data to identify trends, contributing to policy adjustments and better risk management.

Mentored junior adjusters, fostering skill development and increasing team productivity.

Managed complex claims with a focus on accuracy, leading to substantial improvements in resolution times and enhanced client trust.

Examined claims forms and other records to determine insurance coverage.

• Built AI-driven models to forecast customer behavior and optimize marketing spend, increasing ROI by 18%.

• Developed and managed department-wide budgets, tracking variances and ensuring alignment with strategic goals.

• Designed advanced Excel dashboards with automated macros and data visualizations for real-time performance tracking.

• Led cross-departmental analytics projects using SQL and Python to streamline decision-making and reduce costs by 12%.

• Partnered with leadership to present financial insights and recommendations for quarterly planning.

• Conducted cost-benefit analysis and budgeting support for capital projects totaling over $5M.

• Created Excel-based models to support forecasting and resource allocation.

• Assisted in implementing machine learning algorithms to segment customer data and inform product strategy.

• Generated performance reports using BI tools, reducing manual reporting time by 30%.Conducted comprehensive cost-benefit analyses for capital projects, supporting decisions on investments exceeding $5M and enhancing resource allocation.

• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Applied play-based strategies to provide diverse approaches to learning.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.