Aisha Porter
Atlanta
Summary
Detailed-oriented team player with strong organizational skills. ability to handle multiple projects simultaneously with a high degree of accuracy. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. well-versed in scheduling and database management. functions for streamlined communication. Excels at identifying clients needs and concerns.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative Scheduler
North Atlanta Women Specialist
02.2023 - Current
- Answer incoming call to schedule appointment.
- Answer incoming calls, transfer calls as required to right department MA.
- Registered patient according to doctors template.
- Schedule new patient and establish patient.
- Schedule for OB,GYN, OB Work Up, GYN Problem, Mammogram, Ultrasound, Labs, Bone Density.
- Verify patient insurance also updated their demographic.
- Reschedule no -show / cancellation appointment.
- Handle patient communication via phone, patient pop, voicemail, fax, and referrals.
- Rearrange Doctors schedule and put blocks where it needed for doctors schedule.
- Scan document into patient charts: Ultrasound, mammogram, Bone Density, Referral for Prenatal, Medical records from fertility an other places,and Rx Fill orders etc.
- Work on Unity client phone system, Citrix, Pheresis and E-Clinic Works.
- Completing other clerical duties assigned.
- Customer service.
Front Office Representative
Atlanta Gasroenterology Specialist PC
09.2022 - 02.2023
- Greeting patients and welcome patient to the practice.
- Check patient in and give them kiosk to fill out.
- Register patient according to established or new patient.
- Verify insurance.
- Scan proper demographic into patient chart( driver license and insurance card).
- Schedule new patients, and established patient into the portal.
- Reschedule no show / cancellation appointment.
- Answer incoming calls, transfer calls as required to the right MA staff who covering for their doctors, financial department and presurgical department.
- Prepare patient chart for the next day.
- Print Doctors schedule for the the next day of how many patient he/she has for that day.
- Collect co-payments, coinsurance, deductible cash payment and credit card.
- Post payment. through a system called Waystar.
- Handle patient communication via phone, fax and email outlook.
- Work on E-Clinical works, epic, and athena.
- Set up appointment for Rep Pharmaceuticals for luncheon.
- Complete other clerical duties assigned.
- Customer Service.
Front Desk Receptionist Check In / Check Out
Village Podiatry
04.2021 - 09.2022
- Greeting patients, answering incoming calls, transfer calls as required to the right department.
- Check patient in and give them the kiosk to fill out.
- Verify insurance.
- Scan proper demographic into patient chart ( insurance card, and driver license) referrals.
- Scheduling new patients or existing into Athena.
- Registering patients according to established to protocols.
- Reschedule no show / cancellations appointment.
- Assist patient in completing all necessary forms and documentation and medical history..
- Handle patient communication via phone, email , referral, and fax.
- Establish Athena Capture and E-Clinic Work.
- Collect co-pay, deductible or coinsurance, cash and credit card payment.
- Refer patients to Physical Therapy Bench Mark, Vascular and MRI.
- Prepare patients charts for the next day.
- Answer general questions.
- Check inbox daily for referral, call patient to set-up new patient appointment.
- Complete other clerical. duties as assigned.
- Customer service
Front Desk Receptionist
Dr. Hill Eye Clinic
09.2019 - 03.2021
- Greeting patients as they arrive.
- Check in patients.
- Collect payments.
- Updated patient information
- Reschedule and update patient appointment.
- Maintenance knowledge of rules and regulations.
Education
Associate of Applied Science - Paralegal Studies
Bronx Community College
Bronx, New York05.2005
High School Diploma -
Harry S. Truman
Bronx, New York01.1992
Skills
- Organization
- Customer Service
- Communication Skills
- Computer Skills
- Data Entry
- Time Management
- Medical Terminology
- Medical Billing
- Medical Coding
- Ability to Multitask
- Medical office Experience
- HIPAA Compliance
- Appointment Scheduling
- Insurance verification
- Time Management
- Team Leadership
- Healthcare industry understanding
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
Certification
Physician Billing with Appropriate Reimbursement
Timeline
Patient Service Representative Scheduler
North Atlanta Women Specialist
02.2023 - Current
Front Office Representative
Atlanta Gasroenterology Specialist PC
09.2022 - 02.2023
Front Desk Receptionist Check In / Check Out
Village Podiatry
04.2021 - 09.2022
Front Desk Receptionist
Dr. Hill Eye Clinic
09.2019 - 03.2021
Associate of Applied Science - Paralegal Studies
Bronx Community College
High School Diploma -
Harry S. Truman
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