Aja Heck
Macon
Summary
Dynamic Store Manager with proven expertise in inventory management and team development. Committed to enhancing customer experiences through effective communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Store Manager
Dillards Department Store
Macon
10.2017 - Current
- Led daily store operations ensuring effective team collaboration and customer satisfaction.
- Trained and mentored staff to enhance sales techniques and customer service skills.
- Implemented merchandising strategies to optimize product displays and drive sales.
- Supervised newly hired employees to ensure effective onboarding.
- Analyzed sales trends to inform stock purchasing and staffing decisions effectively.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Director of Retail/ Retail Manager
Sandestin Golf and Beach Resort
Miramar Beach
08.2012 - 10.2017
- Managed staff training programs to improve service quality and boost team performance.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Coordinated inventory levels to meet operational demands and reduce excess stock.
- Established relationships with vendors and suppliers to obtain favorable terms for materials and services.
- Created detailed plans that outlined timelines, goals, budgets, and staffing needs for successful project execution.
- Led strategic planning initiatives to enhance resort operations and guest experiences.
- Led cross-functional teams in executing large-scale events.
Education
Some College (No Degree) - Business Administration and Management
Wallace College
Dothan, ALSkills
- Inventory management
- Supply chain management
- Visual merchandising
- Project management
- Event coordination
- Team building
- Problem solving
- Effective communication
Affiliations
Junior League of Macon Provisional Chair
Timeline
Store Manager
Dillards Department Store
10.2017 - Current
Director of Retail/ Retail Manager
Sandestin Golf and Beach Resort
08.2012 - 10.2017
Some College (No Degree) - Business Administration and Management
Wallace College