Ajaratou Krubally
Augusta
Summary
Dynamic customer service professional with a strong work ethic and exceptional multitasking abilities, recognized as a top performer at Ashfield Engage. Proven track record in high-volume dining environments, enhancing guest engagement and driving repeat business through suggestive selling and genuine hospitality. Committed to delivering outstanding service and resolving conflicts effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
08.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Service Representative
Ashfield Engage
09.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
Dave & Buster's
04.2022 - 08.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Customer Service Representative
Teleperformance
08.2020 - 09.2021
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Westside High School
Augusta, GA05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Suggestive selling
- Multitasking Abilities
Certification
Serve safe certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Server
Olive Garden
08.2023 - 10.2024
Server
Dave & Buster's
04.2022 - 08.2023
Customer Service Representative
Ashfield Engage
09.2021 - 12.2023
Customer Service Representative
Teleperformance
08.2020 - 09.2021
Westside High School
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