Akasha Blackshear
Valdosta
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Conduent
06.2020 - 01.2025
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
- Provided guidance and support to customers regarding billing issues and payment plans.
- Resolved customer complaints and concerns in a timely manner.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
Fraud Representative
Bank of America
01.2018 - 10.2020
- Provided feedback to customers on the status of their claims and answered inquiries related to fraudulent activities.
- Assisted in resolving disputes between customers and banks regarding suspicious transactions or account activity.
- Identified patterns of suspicious behavior through data analysis and reporting.
- Analyzed financial documents including bank statements and credit card statements for discrepancies or evidence of attempted frauds.
Education
High School Diploma -
Valdosta High School
Valdosta Ga05-2015
Skills
- Product Sales
- Membership renewal
- Issue Resolution
- Fraud prevention
- Fraud Detection
- Account information review
- Banking operations
- Fraud identification
- Customer Service
- Processing Adjustments
- Communication
- Research
Education and Training
other
Timeline
Member Service Representative
Conduent
06.2020 - 01.2025
Fraud Representative
Bank of America
01.2018 - 10.2020
High School Diploma -
Valdosta High School
Similar Profiles
Lori-Ann RileyLori-Ann Riley
Customer Service Associate (Remote) at ConduentCustomer Service Associate (Remote) at Conduent
Nicholas BaranNicholas Baran
Sales Representative at ConduentSales Representative at Conduent
Saul VelazquezSaul Velazquez
Media Services Agent at ConduentMedia Services Agent at Conduent