Akeem Monroe
Atlanta,GA
Summary
Operations leader with progressive experience across below-wing ramp operations, real-time flight support, and frontline team leadership at Delta Air Lines. Graduate of Delta’s ONE L (Our Next Extraordinary Leaders) program with demonstrated readiness for frontline management. Known for calm, decisive leadership in fast-paced, safety-critical environments, strong cross-functional communication, and consistent focus on on-time performance and operational excellence. Seeking to advance into a Below-Wing Operations Service Manager role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bagroom Lead Agent
Delta Air Lines
Atlanta, GA
10.2025 - Current
- Lead daily bagroom operations in a high-volume hub, ensuring safe and efficient baggage flow to support on-time departures.
- Provide real-time direction to frontline agents while reinforcing safety standards and operational discipline.
- Adjust staffing and workflows to mitigate delays and disruptions.
- Serve as liaison between frontline teams and leadership to resolve operational issues.
Ramp Agent – RTSM (Real-Time Support Management)
Delta Air Lines
Atlanta, GA
06.2023 - 10.2025
- Coordinated real-time flight operations supporting safe aircraft turns and on-time performance.
- Acted as central communicator between flight crews, ramp teams, and leadership.
- Supported irregular operations with a safety-first mindset.
Ramp Agent
Delta Air Lines
Atlanta, GA
01.2023 - 06.2023
- Performed below-wing operations including aircraft loading/unloading and ground equipment operation.
- Ensured strict compliance with FAA regulations and Delta safety protocols.
- Supported safe, on‑time departures through effective teamwork and attention to detail.
Flight Attendant
Endeavor Air
Minneapolis, MN
01.2019 - 01.2023
- Maintained safety and composure during emergencies and high-pressure situations.
- Executed emergency procedures, safety briefings, and pre‑flight equipment checks.
- Developed strong situational awareness and decision‑making skills transferable to operational leadership roles.
Ramp Agent
Delta Global Services
Tampa, FL
01.2017 - 01.2019
- Supported aircraft ground handling, weight and balance verification, and baggage operations.
- Practiced safety‑first behaviors in all operational processes.
- Built a strong foundation in below‑wing operations and regulatory compliance.
Education
Bachelor of Science - Biology
Bethune-Cookman University
Daytona Beach, FL08-2012
Skills
- Below-Wing & Ramp Operations Safety & FAA Compliance Aircraft Turns & On-Time Performance
- Real-Time Decision-Making Team Leadership & Coaching IROPs Support Cross-Functional Communication
Certification
ONE L – Our Next Extraordinary Leaders, Delta Air Lines | 08/2025
Timeline
Bagroom Lead Agent
Delta Air Lines
10.2025 - Current
Ramp Agent – RTSM (Real-Time Support Management)
Delta Air Lines
06.2023 - 10.2025
Ramp Agent
Delta Air Lines
01.2023 - 06.2023
Flight Attendant
Endeavor Air
01.2019 - 01.2023
Ramp Agent
Delta Global Services
01.2017 - 01.2019
Bachelor of Science - Biology
Bethune-Cookman University