Akerria Wilborn
Lithia Springs
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Lead Warehouse Associate
Delta Air Lines, Inc
Atlanta
02.2022 - Current
- Supervised daily warehouse operations to ensure efficient workflow and safety compliance.
- Inventory Management: Receive, store, and issue materials and equipment from the warehouse.
- Logistics Support: Assist with the distribution of aircraft parts and materials.
- Material Planning: Work with inventory and logistics teams to provide material planning and purchasing support.
- Warehouse Operations: Participate in organizing, inventory management, and equipment maintenance.
- Material Handling: Drive material handling equipment to transport stored items within the warehouse.
Customer Service: Assist with bulk inventory, warehouse tasks, and ground maintenance
Patient Registration Specialist
Northside Hospital Atlanta
11.2019 - 01.2022
- Facilitated patient check-in processes using electronic registration systems.
- Verified insurance information and collected necessary patient documentation.
- Coordinated communication between patients and healthcare providers.
Customer Care Representative
Atrium Healthcare
Tallahassee
03.2017 - 11.2019
- Managed customer inquiries through phone and email communications.
- Resolved customer complaints with empathy and professionalism.
- Documented customer interactions in the CRM system efficiently.
Skills
- Expertise-
- HIPAA Compliance
- Experience
- Computer Proficiency
- Critical Thinking
- Data Entry
- Accuracy
- Production
- Logistics
- Inventory
Timeline
Lead Warehouse Associate
Delta Air Lines, Inc
02.2022 - Current
Patient Registration Specialist
Northside Hospital Atlanta
11.2019 - 01.2022
Customer Care Representative
Atrium Healthcare
03.2017 - 11.2019