Akia Johnson
Conyers
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Credentialing Specialist
Humana
10.2020 - Current
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Received and evaluated applications to look for missing and inaccurate information.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Maintained a thorough understanding of accreditation standards, enabling accurate interpretation of guidelines for staff members when needed.
- Assisted in preparing for audits, resulting in successful accreditation and recognition for compliance excellence.
Patient Registration Coordinator
Piedmont Newnan Hospital
11.2018 - 07.2020
- Monitored daily operations, identifying areas for improvement and implementing necessary changes for better efficiency.
- Supported hospital-wide initiatives through active participation in meetings, committees, and special projects relating to patient access services.
- Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
- Streamlined communication between patients, medical staff, and insurance providers for smooth treatment coordination.
- Ensured accurate patient information collection by implementing a thorough data verification system.
- Conducted regular performance evaluations of team members, offering constructive feedback aimed at fostering professional growth within the department.
Assistant Manager of Operations
Carnival Cruise Lines
01.2009 - 08.2018
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Miami Jackson Senior High School
05.1995
Skills
- HIPAA compliance
- Data management
- Regulatory compliance
- Management collaboration
- Project management
- Analytical and critical thinking
- Human resources support
- Employee relations
- Time tracking and payroll administration
- Recruitment management
Timeline
Credentialing Specialist
Humana
10.2020 - Current
Patient Registration Coordinator
Piedmont Newnan Hospital
11.2018 - 07.2020
Assistant Manager of Operations
Carnival Cruise Lines
01.2009 - 08.2018
High School Diploma -
Miami Jackson Senior High School
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