AKIERRA Gill
Atlanta
Summary
Detail-oriented professional with strong communication and project management expertise. Demonstrated success in managing multiple tasks in high-pressure environments. Recognized for proactive problem-solving and process optimization to enhance team performance.
Overview
7
7
years of professional experience
Work History
Credit and Collections Specialist
Insight Global
04.2023 - 05.2025
- Managed collections processes to ensure timely follow-up on overdue accounts.
- Developed strong client relationships to facilitate debt resolution and payment arrangements.
- Analyzed account discrepancies to implement corrective actions, enhancing collection accuracy.
- Reviewed and authenticated invoices to maintain financial integrity.
- Processed payments accurately through Bluepay, ensuring compliance with internal protocols.
- Updated customer information regularly to ensure data accuracy and reliability.
- Collaborated with internal departments to resolve payment-related inquiries effectively.
- Maintained precise records of customer accounts, payments, and payment plans for auditing purposes.
Billing Specialist
Goals Plastic Surgery
03.2021 - 01.2023
- Reviewed and validated cash and credit transactions for accuracy and compliance
- Submitted insurance claims, ensuring adherence to regulatory standards.
- Assigned medical codes accurately to facilitate timely billing.
- Oversaw monthly financial reporting related to billed services, ensuring alignment with organizational goals.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Medical receptionist
Goals Plastic Surgery
04.2020 - 03.2021
- Accurately check patient’s in and out by verifying insurance, maintaining patient records and accounts and collecting payments
- Use customer service principles and techniques to address customers questions and concerns effectively and efficiently
- Scheduled, rescheduled, confirmed and canceled patient appointments at request
- Support medical staff with administrative task as needed
Call Center Representative
Arise Virtual Solutions Inc.
10.2018 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
Education
Bachelor of Arts - Health administration
American intercontinental university
Atlanta, GA05.2023
High School Diploma -
Georgia Cyber Academy
College Park, GA05.2019
Skills
- Excellent attention to detail and organizational skills
- Teamwork and collaboration
- Strong verbal and written communication skills
- Problem-solving
- Time management
- Microsoft Office (Outlook, Excel, Teams,)
- Detail oriented with excellent follow-up practices
- Multitasking Abilities
SKILLS & INTERESTS
Languages: [English]
Timeline
Credit and Collections Specialist
Insight Global
04.2023 - 05.2025
Billing Specialist
Goals Plastic Surgery
03.2021 - 01.2023
Medical receptionist
Goals Plastic Surgery
04.2020 - 03.2021
Call Center Representative
Arise Virtual Solutions Inc.
10.2018 - 04.2020
Bachelor of Arts - Health administration
American intercontinental university
High School Diploma -
Georgia Cyber Academy
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