Summary
Work History
Education
Skills
Education and Training
Timeline
Generic

Akilah Speed

Atlanta

Summary

Patient-focused Patient Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Work History

Patient Coordinator/Insurance Verification Specialist

Bright Smiles Dentistry
Atlanta
10/21/21 - Current
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Informed patients, caregivers and families of diagnoses and treatment options, including chronic disease, wound and medication self-management.
  • Scheduled and confirmed patient appointments and consultations.
  • Assisted in resolving claim issues related to billing and reimbursement inquiries.
  • Navigated through multiple online systems to obtain documentation.
  • Completed relevant insurance and other claim forms.

Customer Service Representative

Geico
Virginia Beach
08/24/15 - 06/01/18
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Administrative Assistant

Liberty Law Group
Virginia Beach
06/01/18 - 10/21/21
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Education

High School Diploma -

Green Run High School
Virginia Beach, VA
06-2015

Skills

  • Insurance Verification
  • Office Administration
  • Appointment Scheduling
  • Medical Data Collection
  • Claims Processing
  • Customer Service

Education and Training

other

Timeline

Patient Coordinator/Insurance Verification Specialist

Bright Smiles Dentistry
10/21/21 - Current

Customer Service Representative

Geico
08/24/15 - 06/01/18

Administrative Assistant

Liberty Law Group
06/01/18 - 10/21/21

High School Diploma -

Green Run High School

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Akilah Speed