Akira Pitts
Summary
Dynamic and results-oriented professional with extensive experience in child care and customer service roles, notably with Akira's Touch and Olive Garden. Excelled in creating educational activities, boosting engagement by 42%, and significantly improving customer wait times. Skilled in Microsoft Excel and effective verbal communication, demonstrating exceptional problem-solving and multi-tasking abilities.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Nanny
Akira's Touch/ Owner
02.2020 - Current
- Asssist's a family of 3 children (3,6,10) 2 of whom are on the autism spectrum, with 1 child being non-verbal.
- Manage 100% of aspects of the household, including organizing schedules,using Excel and accurate data entry of all appointments.
- Plan and create healthy, budget-friendly meals 3 times per,day including the children in cooking instructions.
- Develop educational activities customized to each child and their specific needs, keeping up to date with play- based learning refresh, increasing engagement by 42%
- Organized a local 8 family bi-weekly meetup of nannies, and children to provide socialization with other children.
- Built networks with 8 moms, 4 educators,and 3 education based play centers to coordinate education-based play activities for 8 families once per month.
- Collaborate closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintain a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Hostess
Olive Garden
07.2012 - 01.2020
- Greeted customers in a friendly and professional manner,answering questions and managing reservations.
- Maintained a clean and tidy waiting area and hostess stand, organizing planners and sanitizing station 3 times per day.
- Managed the dining and seating flow by monitoring restaurant activity, resulting in a 52% decrease in wait times for customers,and increasing customer satisfactory by 45%.
- Streamlined the reservation list through accurate data entry,leading to being awarded the Hostess of the Month 6 times in 2016 and 4 times in 2018.
- Verified each reservation to prevent overbooking resulting in a 34% improvement in the restaurant rating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Wilkinson County Highschool
Irwinton, GA05-2004
Skills
- Adobe Acrobat
- DocuSign
- Google Docs
- Microsoft Word / Excel
- Problem Solving
- Multi-tasking
- Organized
- Verbal Communication
- Dependable and responsible
Career Objective
Seeking an Entry-Level Data opportunity, leveraging a solid foundation in data entry tasks, including accurate data entry,razor sharp eye for details ,and a passion for exceeding customer satisfaction standards. Excited about improving processes,accuracy and brining sufficient accuracy to your company.
Accomplishments
- Employee of the month
- Reduced data Processing Errors
- Enhanced office Efficency
Timeline
Nanny
Akira's Touch/ Owner
02.2020 - Current
Hostess
Olive Garden
07.2012 - 01.2020
High School Diploma -
Wilkinson County Highschool
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