Akira Pitts
Gordon
Summary
Friendly and reliable customer service, professional with over 10 years of experience supporting clients in healthcare, insurance, and financial services. Skilled in handling high-volume inquiries, resolving issues quickly, and delivering excellent service with empathy and attention to detail. Committed to creating positive customer experiences in every interaction.
Overview
16
16
years of professional experience
Work History
Customer Success Associate
GreenPath Benefits Solutions
Dublin
01.2023 - Current
- Responds to member inquiries across phone, email, and chat.
- Coordinates with internal teams to resolve claim and billing issues.
- Maintain accurate call notes and consistently meet service goals.
Member Support Representative
CareFirst Administrative Services
Dublin
03.2020 - 12.2022
- Handled member questions about benefits, eligibility, and claims.
- Used multiple systems to resolve issues quickly and accurately.
- Delivered friendly, helpful service during a remote work transition.
Client Service Specialist
Peach State Financial Group
Athens
08.2015 - 02.2020
- Supported clients with account updates, forms, and general inquiries.
- Maintained detailed records and followed up on requests.
- Helped train new team members on customer service systems.
Customer Service Representative
Athens Medical Billing Solutions
Athens
03.2010 - 07.2015
- I answered patient and provider calls about insurance, billing, and claims.
- Resolved account issues and updated patient records.
- Met call center goals for resolution time and customer satisfaction.
Education
High School Diploma -
Wilkinson County HighSchool
Irwinton, GA05-2004
Skills
- Customer service & support
- Claims and benefits processing
- Conflict resolution
- Multi-system navigation (CRM, claims platforms)
- Written and verbal communication
Accomplishments
First Aid Certification
Timeline
Customer Success Associate
GreenPath Benefits Solutions
01.2023 - Current
Member Support Representative
CareFirst Administrative Services
03.2020 - 12.2022
Client Service Specialist
Peach State Financial Group
08.2015 - 02.2020
Customer Service Representative
Athens Medical Billing Solutions
03.2010 - 07.2015
High School Diploma -
Wilkinson County HighSchool