Al-Nisaa Latif
Atlanta,GA
Summary
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Medlock Pediatrics
06.2024 - 10.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Efficiently collected and processed patient information for registration in a high-volume call center environment, ensuring accuracy and compliance with organizational protocols.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Front Office Manager
The Pediatric Center of Stone Mountain
05.2022 - 02.2024
- Managed daily operations, including reception, guest services, and administrative duties
- Implemented and maintained efficient office procedures and systems to optimize workflow and the overall workplace environment
- Demonstrated the ability to handle guest inquiries, concerns, and complaints in a professional and timely manner, ensuring guest satisfaction
- In-depth knowledge of industry regulations, compliance standards and best practices in front office management, ensuring adherence to legal and ethical requirements
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Patient Care Coordinator
The Pediatric Center of Stone Mountain
01.2020 - 05.2022
- Scheduled and coordinated over 60 patient appointments, including consultations, tests, and follow-up visits
- Manage patient records and ensuring accurate and up-to-date documentation
- Verifying insurance coverage and obtaining necessary authorizations for medical procedures or treatments
- Coordinated with healthcare providers to ensure seamless care transitions and continuity of care for patients
- Maintained confidentiality and ensuring compliance with healthcare regulations, including HIPAA
Bar Manager
Pegasus Bar and Lounge
11.2017 - 12.2020
- Managing and supervising bar staff, including hiring, training, scheduling, and performance evaluations
- Conducting regular staff meetings and training sessions to keep employees informed and motivated
- Closed out cash register and prepared cashier report at close of business.
- Handling customer inquiries, complaints, and disputes, ensuring excellent customer service
- Creating and implementing bar policies and procedures, including safety and hygiene standards
Education
Associates - Psychology
Atlanta Metropolitan State College
Atlanta, GA05.2017
Some College (No Degree) - Psychology
Albany State University
Albany, GASkills
- Excellent communication
- Interpersonal abilities
- Problem-solving skills
- POS systems
- Multi-line phone systems
- Administrative skills
- Recordkeeping expertise
- Time management
- Data entry
- EMR systems proficiency
Timeline
Front Desk Coordinator
Medlock Pediatrics
06.2024 - 10.2024
Front Office Manager
The Pediatric Center of Stone Mountain
05.2022 - 02.2024
Patient Care Coordinator
The Pediatric Center of Stone Mountain
01.2020 - 05.2022
Bar Manager
Pegasus Bar and Lounge
11.2017 - 12.2020
Associates - Psychology
Atlanta Metropolitan State College
Some College (No Degree) - Psychology
Albany State University
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