Summary
Overview
Work History
Education
Skills
Timeline
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Alacia Richardson

Smyrna

Summary

Dynamic catering professional with extensive experience at Balance Nola LLC, excelling in event management and customer service. Proven ability to enhance client satisfaction through personalized services and attention to detail, leading to increased repeat business. Skilled in food safety and inventory monitoring, ensuring high-quality standards and seamless event execution.

Overview

13
13
years of professional experience

Work History

Caterer

Balance Nola LLC
03.2020 - 03.2025
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
  • Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
  • Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Collaborated with clients to plan event venues, menus and budgets.
  • Led a team of catering staff to deliver exceptional service for various events such as weddings, corporate functions, and private parties.
  • Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
  • Balanced multiple catering events simultaneously, demonstrating exceptional organizational skills and flexibility.
  • Optimized delivery routes and schedules, ensuring timely setup and food freshness.
  • Increased repeat business with exceptional service and attention to detail in event setup and execution.
  • Managed inventory efficiently, reducing waste and lowering costs.

Bridal Stylist

David’s Bridal
04.2018 - 04.2022
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
  • Streamlined appointment scheduling and follow-up processes for improved customer experience.
  • Created memorable experiences for brides and their families while providing attentive service throughout entire selection process.
  • Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
  • Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
  • Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
  • Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
  • Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
  • Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service.

Sales Associate

Nola’s Tropical Winery
06.2015 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Prepared wine cases for shipment & labeling.

TJ Maxx

Customer Service Represenative
11.2011 - 04.2015
  • Skilled at working independently and collaboratively in a team setting.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • POS
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Performed returns, exchanges and mark downs on store inventory.

Education

Edna Karr High School
New Orleans, LA
05.2010

Skills

  • Problem-solving skills
  • Event management
  • Inventory monitoring
  • Ordering and invoicing
  • Attention to detail
  • Creative thinking
  • Staff supervision and coordination
  • Customer retention
  • POS
  • Phone etiquette
  • Time management
  • Attentiveness
  • Multitasking
  • Customer service skills

Timeline

Caterer

Balance Nola LLC
03.2020 - 03.2025

Bridal Stylist

David’s Bridal
04.2018 - 04.2022

Sales Associate

Nola’s Tropical Winery
06.2015 - 07.2018

TJ Maxx

Customer Service Represenative
11.2011 - 04.2015

Edna Karr High School

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Alacia Richardson